Feb 27, 2020, 11 : 59 : 00 PM
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
Why this role matters
The role is responsible for providing PMO support services to complex customer contracts within Enterprise. It helps reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction and supports senior Programme & Project managers.
It ensures that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management.
What you'll be doing
Set up or work with in existing governance structure for Risk and Issues, Planning Dependency and Milestone Management, Financial Manangement, Content and Documentation, reporting internal and external.
Work closely with Project Managers to ensure that project reporting deadlines are met, and project documents are updated accurately, stored on the relevant public / team folders and reflect accurate status ensuring clear understanding of progress for open / live projects.
Provision of reports to support the project management process, including status reports / updates to the customer
Creation and ownership of the project RAID log.
Creation and ownership of any other project or programme related trackers used for reporting to key stakeholders both internally and externally
Follow up action logs where appropriate with project team members.
Schedule delivery resource in line with agreed plans for implementation and provide clear work instructions to those resources (internal or external 3rd parties) to facilitate smooth delivery and minimise revisits or additional internal costs
Provide accurate commercial forecasting using the designated reporting tools
Track and monitor the progress and quality of work being performed by the assigned Project team to ensure projects delivered to time, cost and quality tolerances including the timely provision of any document deliverables.
Use project scheduling and control tools to create and monitor projects plans, work hours, budgets and expenditures for internal and external resource
Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations
Participation in Gateway reviews including Project closure and lessons learnt review to determine any corrective actions that could be taken to improve future programme / project delivery in terms of cost, quality and customer satisfaction.
We'll also need to see these on your CV
Experience of working within a matrix environment
Experience of working within a project management, service management or design environment
Able to engage with a wide variety of stakeholders (at peer level) to carry out the functions of the role. Maintain close liaison and strong relationships with key stakeholders in the operation of project delivery
Great attention to detail and willingness to work within a fast paced and demanding environment.
We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups.
We cover both the communications and IT services markets. Overall we’re focused on four main product markets : Fixed Voice;
Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.
That’s why we welcome applications from all parts of the community.