Customer Sales Advisor - Sky Outbound
Domestic & General
Nationwide, UK
1d ago

Customer Sales Advisor at Sky Outbound

Competitive salary : £18,500 rising to £21,500 after 6 months, plus a generous bonus and reward scheme

Contract : Permanent, full time with flexible shift patterns

Location : 100% Homebased, can be located anywhere in the UK!

Early applications encouraged with starting dates on the 6th & 27th September and 11th October 2021.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department a fun environment, focused on delivering outstanding sales performance through excellent customer service.

The role you’ll do

As a Customer Sales Advisor in the Sky Outbound team, you’ll be an ambassador for the market-leading Sky brand. Day-to-day, you’ll :

  • Make outbound sales calls to Sky’s warm customer base and sell them Sky Protect products.
  • Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that’s right for customers.
  • Build rapport with customers, get to know their individual needs and put their interests first.
  • What else to expect :

  • In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • This department has shift patterns based on a 37.5-hour contract, between the opening hours below.

    Two weeks of : Monday Thursday 11 : 00 20 : 00 and an early finish on a Friday working 9 : 30 16 : 00 Two week of : Monday Thursday 09 : 30 18 : 30 with an early finish on a Friday working 09 : 30 16 : 00 One Saturday in every three weekends : 09 : 00 16 : 30 (weekday off in lieu)

  • Working from home remotely
  • We’ll provide all the equipment you need, but you must have broadband access.
  • The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly
  • How you’ll be rewarded

  • Average bonus of £6,000 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
  • 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards
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