Customer Sales Advisor at Sky Outbound
Competitive salary : £18,500 rising to £21,500 after 6 months, plus a generous bonus and reward scheme
Contract : Permanent, full time with flexible shift patterns
Location : 100% Homebased, can be located anywhere in the UK!
Early applications encouraged with starting dates on the 6th & 27th September and 11th October 2021.
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department a fun environment, focused on delivering outstanding sales performance through excellent customer service.
The role you’ll do
As a Customer Sales Advisor in the Sky Outbound team, you’ll be an ambassador for the market-leading Sky brand. Day-to-day, you’ll :
Make outbound sales calls to Sky’s warm customer base and sell them Sky Protect products.
Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that’s right for customers.
Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect :
In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
This department has shift patterns based on a 37.5-hour contract, between the opening hours below.
Two weeks of : Monday Thursday 11 : 00 20 : 00 and an early finish on a Friday working 9 : 30 16 : 00 Two week of : Monday Thursday 09 : 30 18 : 30 with an early finish on a Friday working 09 : 30 16 : 00 One Saturday in every three weekends : 09 : 00 16 : 30 (weekday off in lieu)
Working from home remotely
We’ll provide all the equipment you need, but you must have broadband access.
The experience and skills you need
A solid background in targeted sales or customer service
A driven mindset with strong sales skills and a love for hitting targets
Proven experience of working autonomously or in a home-based position
Great communication skills you’re at ease building rapport, listening to customers and demonstrating empathy when needed
A team player committed to creating an excellent customer experience
Unflappable and resilient attitude to juggle tasks and bounce back quickly
How you’ll be rewarded
Average bonus of £6,000 per year and chance to increase your salary by £1,000 every 6 months through our Agent Salary Reward Scheme
33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
Save money at hundreds of retailers with our employee discounts
Discounted gym membership, online workout sessions, culinary classes and other fun activities
Regular incentives, with amazing prizes up for grabs
Investment in your career development through ongoing coaching and clearly defined opportunities to work towards