Night Shift Customer Service Advisor
Integral UK
Bristol, United Kingdom
1d ago

As a Customer service advisor , you will be responsible for providing a first-class service to our portfolio of Private, Public and Corporate customers, including managing phone calls and emails as well as maintaining their databases.

You will be provided full training as well as ongoing coaching and training sessions. All colleagues have access to further qualifications, personal development and progression opportunities in addition to our reward and recognition programme, cycle to work scheme and retail discount benefits.

The Bristol office is a vibrant and busy on the Aztec West business park, with regular events to raise money for employee chosen charities.

Hours - 7pm 7am

Rolling 4 shifts on 4 shifts off

What will I be doing?

  • Managing inbound client interactions via Telephone, Email, and Web-Portal
  • Maintaining databases to ensure accurate updates are captured, and deadlines are met
  • Reacting to emergencies raised by the client and managing them through to completion
  • Liaising with our supply chain to ensure timely attendance and completion of outstanding works
  • What qualities do I need?

  • Previous experience in a customer service environment such as hospitality, retail, or contact centre settings
  • Strong organisation skills and a high attention to detail
  • Excellent verbal (telephone) and written communication skills
  • Excellent IT skills and previous experience using Microsoft Office
  • The ability to work in a fast-paced environment, multi task and make effective decisions quickly
  • The ability to work well as part of a team to achieve both personal and team targets
  • About Integral & JLL :

    We're Integral, part of JLL. We're a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients.

    The Integral family are the largest mobile hard services provider in the UK.

    If you're looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives.

    You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best.

    We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL!

    Applying :

    So we can really get to know you and what you can offer please include an up-to-date CV with your application.

    All candidates will be required to provide valid proof of Right to Work in the UK and ID at interview.

    Successful candidates are also required to pass a DBS check at the cost of Integral.

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