As part of BT Digital, we’re spearheading and driving the digital transformation of one of the UK’s most recognisable brands.
We’re talking about driving new digital experiences for our customers in new markets, transforming our architecture and developing industry leading capabilities in Data, AI, Fintech and Healthcare.
We’re stripping out unnecessary complexity for customers and colleagues and introducing agile methodologies.
Within Digital, the COO (Chief Operating Officer) team plays a critical role in driving the Digital transformation : we set and implement the overall BT Digital strategy and plans and we are the engine room driving the outcomes required for our customers.
We work across multiple customer units (e.g., Consumer, Enterprise, Global divisions) covering needed updates to products, customer journeys, platforms, 3rd parties, strategic partners, IT architecture and innovation.
You'll have the following responsibilities
You will make sure colleagues from across BT use a common approach to defining and improving end-to-end customer journeys, and the processes that support those journeys;
you’ll be part of creating and implementing a single journey and process framework across BT, and you will help our different business units to align all journeys and processes to it;
and to drive pan-BT improvements to these journeys and processes. You will bring data together from multiple sources, make sense of it, and integrate it into a customer and BT view of customer journey performance.
Work with teams across BT on use cases for the data, helping those teams extract value, innovating new ways of managing and understanding our data so that we improve the quality of our customer journeys.
You'll have the following skills & experience
2+ years complex data analysis and management experience with coding skills relevant to data manipulation e.g. SQL, Python, R.
2+ years stake holder management & collaboration
A problem solving mindset
Have experience in customer journey and / or process design and implementation
Have experience using data to drive transformation and business change
Worked in a transformation / change environment where there may be ambiguity
Are comfortable using data visualisation and analysis tools e.g. Qlik, Tableau
Have worked in service businesses where customers have an ongoing relationship (subscriptions / recurring revenues) rather than one off purchases.
Feel the BT Digital Way principles apply to you and how you work
25 days annual leave
10% target bonus
Strong pension scheme (5% from you, BT contributes 10%)
Option to join BT share schemes
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc
Family healthcare coverage
Competitive employee discount on BT / EE products
Competitive friends and family discount on EE Mobile
Access to our brand new, innovative office spaces which have opened in London and will open later this year in Bristol.
Check them out! Our new office environments
Hybrid working the world of work is changing and so is the expectation to come into the office 5 days a week. We operate smartly and you can work a mixture of at home or in the office to suit the needs of your role and your team
Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
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