Customer Service (call centre)
Pertemps TM
London,South East,UK
2d ago

Customer Service Advisors ( Department -Covid 19 Contact Tracing)

£29,500 pro rata ( 4 Month Contract)

Working hours 8 am 6pm Monday to Sunday (2 days off in the week)

Working 1 weekend each month

Available to work over the Christmas period (not Christmas day)

Languages highly desirable Arabic, French. Spanish, Cantonese, Greek

must be fluent - written and spoken)

This is an excellent opportunity for experienced Customer Service Individuals with demonstrable Customer Service experience ideally within a Local Authority / Council / Public Sector.

Contact Tracing and Community Aid Network (CAN) Shield Services.

This is initially 4 month contract working on a brand new Covid 19 Track and Trace project.


  • To work in fast pace CAN & Shield Contact Centre
  • To deliver excellent service to residents contacting the Councils CAN & SHIELD and Covid19 Contact Tracing services by telephone, web, email and other channels, to provide an efficient and accurate service.
  • CAN & Shield Customer Service Advisors will advise on a diverse range of CAN & Shield services and partnership services resolving at the first point of contact wherever possible and ensuring council services interface seamlessly with other council office departments.
  • You will engage with residents through a variety of channels including telephone (both inbound and outbound), web, email, face to face, SMS and written correspondence.
  • You will be expected to have excellent IT, residents service and communication skills and will acquire detailed knowledge of council services ensuring services interface seamlessly with other council departments , delivering excellent standards of customer care and consistent high-quality information and advice on aspects of all the services provided.

  • You will become multi skilled and rotate between different service functions within the contact centre.
  • This role is the first contact residents have to council services. This role has a direct impact on the council’s reputation and associated residents satisfaction.
  • Essential :

  • Telephone based customer service experience
  • Flexibility
  • Excellent telephone manner
  • Ability to work and thrive under pressure
  • Strong Communications skills (written and spoken)
  • Good multi-tasker
  • Call centre experience an advantage
  • You must be available to interview immediately with a view to an immediate start.

    If you meet all essential criteria listed above, please submit your CV now!

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