Claims Technician

Xchanging

4d ago

Role Purpose

Xchanging ins-sure Services provides back office processing services for the Lloyd’s and Company insurance markets.

This is a repetitive technical processing role, involving the examination & validation of insurance documentation. The role involves a combination of clerical work and moderately complex technical checking, where attention to detail and a high degree of accuracy is paramount.

The technician will be responsible for codifying data and keying in text, numbers and other data into the in-house computer system.

The successful candidate will need to be able to work under pressure and meet tight deadlines.

This role has key performance targets, which are measured and reported on a daily basis.

The use of initiative and independent judgement when processing work is essential. The technician will be expected to resolve problems by contacting brokers or syndicates by phone, fax or e-mail.

12 months Fixed Term Contract.

Key accountabilities

Reading and analysing Technical Processing submissions

Processing Technical Processing, Threshold Technical Processing, Technical Accounting, Claims Transformation and Non Peer Review claims within authority level

Validating data and obtaining additional information to clarify documentation and where necessary correct inaccuracies

Identifying questionable and / or potentially non-compliant data and initiating action to correct or resolve independently where a standard course of action is set out

Processing Non-Cash / Direct Reports / Beazley / Direct Settlements

Processing and handling specific accounts

Processing files ensuring high quality statistics are achieved (over 99% of files are processed correctly)

Communicating with the Team Leader, Claims Adjusters, Brokers, placing Brokers, Managing Agents and (re)insured’s

Covering the Technical Processing Urgent Paper Queues and Appointments

Positively engaging in new initiatives to support the Team Leader achieve Processing and Quality SLA’s

Assisting in the development of new / revised procedures and reference materials

Developing and maintaining current technical knowledge sufficient to efficiently and effectively complete work

Working with and seeking the assistance of more experienced employees to deal with the handling of complex matters

Managing time effectively working within established guidelines applying standard technical checks without supervision

Dealing with and Resolving problems with a high degree of independent judgement

Demonstrating and encouraging commitment to team objectives

Required Skills and Experience

Essential :

A recognised qualification in Maths and English to GCSE or equivalent level or previous relevant experience.

Excellent communication and interpersonal skills.

Good keyboard skills.

Ability to perform repetitive data entry to an accurate level.

Attention to detail.

Ability to work as part of a team.

Willingness to take Insurance qualifications.

Good customer service skills ability to liaise with insurance professionals at all levels from broker to insurer organisations.

Proven ability to work to tight deadlines, in a target orientated environment

Preferred :

A working knowledge of MS Word, Excel and Outlook software packages

Advantageous :

CII Qualifications

A sound working knowledge of the London insurance market

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