Claims Technician
Xchanging
UK
4d ago

Role Purpose

Xchanging ins-sure Services provides back office processing services for the Lloyd’s and Company insurance markets.

This is a repetitive technical processing role, involving the examination & validation of insurance documentation. The role involves a combination of clerical work and moderately complex technical checking, where attention to detail and a high degree of accuracy is paramount.

The technician will be responsible for codifying data and keying in text, numbers and other data into the in-house computer system.

The successful candidate will need to be able to work under pressure and meet tight deadlines.

This role has key performance targets, which are measured and reported on a daily basis.

The use of initiative and independent judgement when processing work is essential. The technician will be expected to resolve problems by contacting brokers or syndicates by phone, fax or e-mail.

12 months Fixed Term Contract.

Key accountabilities

  • Reading and analysing Technical Processing submissions
  • Processing Technical Processing, Threshold Technical Processing, Technical Accounting, Claims Transformation and Non Peer Review claims within authority level
  • Validating data and obtaining additional information to clarify documentation and where necessary correct inaccuracies
  • Identifying questionable and / or potentially non-compliant data and initiating action to correct or resolve independently where a standard course of action is set out
  • Processing Non-Cash / Direct Reports / Beazley / Direct Settlements
  • Processing and handling specific accounts
  • Processing files ensuring high quality statistics are achieved (over 99% of files are processed correctly)
  • Communicating with the Team Leader, Claims Adjusters, Brokers, placing Brokers, Managing Agents and (re)insured’s
  • Covering the Technical Processing Urgent Paper Queues and Appointments
  • Positively engaging in new initiatives to support the Team Leader achieve Processing and Quality SLA’s
  • Assisting in the development of new / revised procedures and reference materials
  • Developing and maintaining current technical knowledge sufficient to efficiently and effectively complete work
  • Working with and seeking the assistance of more experienced employees to deal with the handling of complex matters
  • Managing time effectively working within established guidelines applying standard technical checks without supervision
  • Dealing with and Resolving problems with a high degree of independent judgement
  • Demonstrating and encouraging commitment to team objectives
  • Required Skills and Experience

    Essential :

  • A recognised qualification in Maths and English to GCSE or equivalent level or previous relevant experience.
  • Excellent communication and interpersonal skills.
  • Good keyboard skills.
  • Ability to perform repetitive data entry to an accurate level.
  • Attention to detail.
  • Ability to work as part of a team.
  • Willingness to take Insurance qualifications.
  • Good customer service skills ability to liaise with insurance professionals at all levels from broker to insurer organisations.
  • Proven ability to work to tight deadlines, in a target orientated environment
  • Preferred :

  • A working knowledge of MS Word, Excel and Outlook software packages
  • Advantageous :

  • CII Qualifications
  • A sound working knowledge of the London insurance market
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