Sales Manager
Volkswagen Group UK
Gloucester, England, GB
3d ago

Key activities will include :

Managing the team

  • Conduct regular 1 : 1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
  • With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards
  • Sales performance

  • Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets
  • Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
  • Distribute targets equitably and in accordance with the allocation of the customers and the skill and experience of each team member
  • With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met
  • Maintain own product knowledge and awareness of competitor activity
  • Customer

  • Allocate customer sets to each Parts Sales Executive to assisting them to focus their approach and build long term relationships with the customers
  • Provide and maintain an excellent level of service to customers via the team
  • With the Centre management team, monitor delivery schedules to help maintain and improve service levels
  • Conduct business with the highest level of integrity and professionalism
  • Systems and processes

  • Ensure the proper and accurate use of all business systems throughout the team in a timely manner
  • Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines
  • Liaise with warehouse team that all returns and credit sales transactions are swiftly dealt with and authorised appropriately
  • Manage customer credit against limits and process credit escalation requests to the Centre Manager
  • In order to be successful for the Sales Manager position, you must :

  • Have a proven track record of Sales Team management experience gained in a B2B environment
  • Be passionate about providing a great customer service experience
  • Be a confident and capable communicator who can build strong relationships with all key stakeholders
  • Have a high degree of IT literacy and a proficient user of MS Office
  • Skills you will require :

  • Ability to provide exceptional customer service experience
  • Sales Focus
  • Results Orientated
  • A passion or interest in the automotive industry or providing great customer service
  • Ability to lead, manage and motivate a team of Parts Sales Executives
  • What we can offer you :

  • A genuine platform for you to develop your career and skills through our industry leading training and development programmes.
  • A Volkswagen Group induction programme that provides you all of the knowledge for you to excel in the workplace
  • An honest and trustworthy place of work with an opportunity to join an exceptionally knowledgeable team of industry professionals
  • Apply
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