Customer Success Manager
Cisco Meraki
London
1d ago

We believe that when passionate people are able to spend less time struggling with technology, they can spend more time on what matters - like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief.

That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!

We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki’s best ideas, innovations, and capabilities to our highest value customers.

The CSM will collaborate with the cross functional groups across the organization to further develop customer relationships and ensure Meraki customers are realizing the most possible value from their investment.

The role will be leading new support and service initiatives as Cisco Meraki continues to sell upstream to larger enterprise customers, working closely with senior leadership to build out and execute on our white glove customer program.

Responsibilities

  • Collaborate with Sales and Channel teams to understand the business relationship between clients and ensure growth attainment and increased footprint.
  • Work within the parameters of the established relationship to ensure the satisfaction and success of the accounts enrolled in the program.
  • Develop and maintain long term relationships with customers and the different groups within our organization.
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
  • Requirements

  • Excellent customer facing skills and experience.
  • Account management experience.
  • Ability to clearly and concisely articulate technical matters to third parties.
  • Exceptional written and verbal communication skills
  • Excellent presentation skills, experience presenting at C -level preferred.
  • Strong initiative and positive thinking!
  • Professional, organized, efficient, and accurate.
  • Resourceful and technically creative.
  • Commitment to quality.
  • Travel for customer visits 20%.
  • Business Intelligence experience a plus.
  • Must be authorised to work in the U.K., position does not offer sponsorship.

    Due to the latest COVID restrictions, ours offices are closed and we will keep the date for reopening under review in line with further Government updates.

    Whilst this role is temporarily home based, when our offices reopen, this role will be based at our London office.

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