Senior Client Services Associate - Italian
London, England, GBR
2d ago

Stand up for investors and advance your career

At Vanguard, we believe the best way to achieve long-term success as a business is to focus on the long-term success of our investors.

As a Senior Client Services Associate, you’ll play a meaningful role in providing the best in class support to our EMEA Intermediary Clients.

You’ll see opportunities and issues and help them access the strategy that’s right for them. And, while you’re guiding them through their prospects, we’ll look after yours with excellent career development opportunities.

In this role, you will :

Build an open dialogue with the clients supporting them with finding solutions for any escalated requests and complex queries whilst strengthening our loyal client relationships

Plan and prioritize outreach to clients, including scanning notable events, monitoring client interactions and reviewing client notes

Work with internal partners to help identify a solution to complex client queries that you may not be able to answer

Work alongside senior management to build your financial acumen and network

Seek out opportunities for success

You’re a relationship builder, motivated by doing what’s best for your clients, colleagues and community. In conversation, you uncover clients’ real investment goals and their potential need for guidance.

We’ll build on these skills to help you develop a dynamic career, helping to serve over twenty million clients, worldwide.

Show us you’re a good listener and we’ll listen to your goals too, supporting you as you turn your ambitions into action.

What it takes

Undergraduate degree (or equivalent training and experience)

Experience in the asset management industry and interested in pursuing a career within client services

Excellent communication and team working attributes

Fluency in the Italian language essential

We will not be looking to provide sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return.

We invest with purpose and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement : Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve.

We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose : To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

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