Customer Services Specialist
electrolux
United Kingdom
2d ago

RESPONSIBILITIES :

  • Dealing with customer queries regarding stock, delivery, price and product specification, via email and telephone
  • First person contact for the selected accounts
  • Accurate order processing
  • Managing local systems including SAP and relevant transportation systems
  • Load planning and vehicle utilisation from UK RDC’s and Supply Units
  • Adhering to SLAs and KPIs with a focus on maintaining and improving processes
  • Manage booking of stock into customer warehouse and liaison with our Distribution Centres
  • Monitor measures of delivery performance and work proactively on improvements to add value to our business and enhance the customer experience
  • Accurate alignment of delivery notes, PODs and Invoices.
  • Close liaison with both internal and external customers
  • Active participation within collaboration and customer meetings
  • To handle inbound / outbound traffic (fax, email, post, telephone) for pre-sales environment
  • To take relevant decisions and actions regarding all customer queries, requests and complaints within the business and departmental working practices and processes
  • To have a continuous and high-level focus on customer service
  • CRITICAL FUNCTIONAL SKILLS :

  • Excellent Customer Service skills
  • Supply Chain knowledge
  • SAP knowledge
  • MS Office, preferably intermediate
  • Excellent communication skills
  • Strong numerical skills
  • Attention to detail and organisational skills
  • COMPANY BENEFITS :

  • Great development opportunities
  • Annual Bonus Scheme
  • Company Pension Scheme
  • 25 days holiday (Pro-rata), plus Bank Holidays
  • Healthcare Cash Plan
  • Life Assurance
  • Staff discount on appliances
  • Subsidised canteen
  • COMPETENCY FRAMEWORK REQUIREMENTS :

    As a communicator

  • Convey information to all concerned clearly
  • Are able to address external customers in a professional and convincing manner
  • Able to engage colleagues and managers to build strong networks
  • As a person

  • Act with integrity, honesty and morale
  • Lead by example
  • Passionate and energetic
  • Are open and want to grow by learning and developing yourself
  • Are accountable and take responsibility
  • Are ambitious and truly motivated to perform
  • Want to do what matters
  • Are a true team player
  • Resilient, honest individual who is highly motivated
  • Customer and quality focus, with a passionate commitment to improving business performance
  • As a team player

  • Demonstrate ability to work alongside and within a strong team
  • Good interpersonal skills on all levels
  • Value and understand the individual needs of each member of the team
  • Build relationships within the team that create trust, respect and honesty
  • Apply
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