Job Description :
DXC Technology is a global leader in the information technology services business. As one of the world’s leading
services organizations, we help clients focus their IT investments to better engage with their customers, manage risk,
tackle the explosion of data, and transition to a new style of IT. Through seven interconnected practices, we advise,
transform, and manage to advance each enterprise, no matter where they are in their journey. We also bring the best of DXC Technology together to deliver innovative solutions that matter to our clients.
The Account Manager manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales.
The Account Manager also develops a client-centered agenda (plan), improves the financial quality of the account (grow), harnesses innovations to develop and / or meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead).
He / she provides pan-company leadership working across company and with the customer as one unified company account team.
Role Requirements :
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, or
Contributes to the development of innovative principles and ideas.
Successfully operates in the most complex disciplines, in which the company must operate to be successful.
Provides highly innovated solutions. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
Develops strategy and set functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
May participate in cross-division, multi-function teams.
Provides mentoring and guidance to lower level employees.
Delivers commercial and contractual support across the Deutsche Bank account, to other Account Managers directly
Establishes and manages, a program to achieve client service excellence
Meets or exceeds financial commitments for the account (Revenue, Profit, ABR, team expense)
Exercises responsibility for growing company’s year over year share of wallet and shareholder return
Delivers commercial proposals to advance technological and service delivery innovations that reduce costs and delight customers
Delivers on company’s contractual commitments, technical or process innovations, reduces costs and delight
Enforces a change management mechanism for requests outside the agreed scope
Ensures a strong governance framework and meeting cadence within company and between company and the
Leads all employees who provide services to the client, either directly or indirectly
Qualifications - Internal
Education and Experience :
Bachelor’s Degree or equivalent, MBA or equivalent preferred
10-12 years experience in commercial account leadership roles such as contracts manager, commercial negotiator or business management
Good legal awareness
Experience working in a matrixed environment
Experience in IT industry required and vertical industry preferred
P & L, sales and risk management skills required
Knowledge and Skills :
Banking Industry skills
General Management Skills
Consultative sales skills
Knowledge of IT Industry, including trends and competitors
In depth knowledge of vertical industry
Change Management skills
Strong communication skills