Commercial Manager
DXC Technology
London, London , United Kingdom
2d ago

Job Description :

DXC Technology is a global leader in the information technology services business. As one of the world’s leading

services organizations, we help clients focus their IT investments to better engage with their customers, manage risk,

tackle the explosion of data, and transition to a new style of IT. Through seven interconnected practices, we advise,

transform, and manage to advance each enterprise, no matter where they are in their journey. We also bring the best of DXC Technology together to deliver innovative solutions that matter to our clients.

The Account Manager manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales.

The Account Manager also develops a client-centered agenda (plan), improves the financial quality of the account (grow), harnesses innovations to develop and / or meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead).

He / she provides pan-company leadership working across company and with the customer as one unified company account team.

Role Requirements :

  • Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, or
  • techniques.

  • Contributes to the development of innovative principles and ideas.
  • Successfully operates in the most complex disciplines, in which the company must operate to be successful.
  • Provides highly innovated solutions. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.
  • Develops strategy and set functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
  • May participate in cross-division, multi-function teams.
  • Provides mentoring and guidance to lower level employees.
  • Responsibilities

  • Delivers commercial and contractual support across the Deutsche Bank account, to other Account Managers directly
  • Establishes and manages, a program to achieve client service excellence
  • Meets or exceeds financial commitments for the account (Revenue, Profit, ABR, team expense)
  • Exercises responsibility for growing company’s year over year share of wallet and shareholder return
  • Delivers commercial proposals to advance technological and service delivery innovations that reduce costs and delight customers
  • Delivers on company’s contractual commitments, technical or process innovations, reduces costs and delight
  • customers

  • Enforces a change management mechanism for requests outside the agreed scope
  • Ensures a strong governance framework and meeting cadence within company and between company and the
  • customers

  • Leads all employees who provide services to the client, either directly or indirectly
  • Qualifications - Internal

    Education and Experience :

  • Bachelor’s Degree or equivalent, MBA or equivalent preferred
  • 10-12 years experience in commercial account leadership roles such as contracts manager, commercial negotiator or business management
  • Good legal awareness
  • Experience working in a matrixed environment
  • Experience in IT industry required and vertical industry preferred
  • P & L, sales and risk management skills required
  • Knowledge and Skills :

  • Banking Industry skills
  • General Management Skills
  • Consultative sales skills
  • Financial Acumen
  • Knowledge of IT Industry, including trends and competitors
  • In depth knowledge of vertical industry
  • Change Management skills
  • Strong communication skills
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