About the Role
The Enterprise Services Global Accounts Project Executive operates as the primary facilitator between our clients, our Enterprise Sales team and our delivery team and is responsible for ensuring the voice of the customer is not lost throughout the sales, project scoping, deal structuring, space delivery, and move-in to the space.
The ideal candidate will be experienced in the architecture, construction and / or the real estate industries, have direct client engagement experience and a keen understanding of the enterprise real estate sales process.
This role will be specifically assigned to WeWork’s top global accounts; this list will change from time to time but is intended to be the top 25 50 accounts based on historical transactions, lifetime value, future pipeline, executive relationships, etc.
Examples of these include, but are not limited to Amazon, Google, Salesforce, HSBC, etc.
Fundamentally understand the client’s business needs, and then pitch focused presentations and proposals at the executive level to articulate WeWork’s value proposition.
Work alongside sales to convert the customer’s requirements into a quantifiable and actionable scope of work that can be met on time, within budget and with the highest quality.
Collaborate with the legal team to ensure that all commercial terms and agreements are inclusive of complete scope of work, as well as help guide the process of contract negotiations as necessary
Ensure operational excellence in the day-to-day management of the business, including forecasting, pipeline development, training, hiring, performance management, and team collaboration
Identify and resolve issues or roadblocks that could impact schedule, costs or customer experience
Manage client communication for a true end-to-end process from scoping, contract closing, design and delivery
Assist and close complex, multi-million dollar transactions, including cross-negotiating with our customers and our contractor-partners
Develop and implement best practices to maximize pipeline creation, conversion rates, forecasting accuracy, and cross-functional collaboration
Capital planning and data analytics to inform account specific design / construction strategy and procurement decisions
Devise comprehensive project status reports and client playbooks that capture progress and best practices
Centralized Communications across all global activity, Reporting, QBRs and Global Portfolio Dashboard upkeep
Lead weekly member check-ins post-signing to update on progress, clarify queries, manage change and report on risks or issues.
QA / QC to ensure project expectations are met and delivered.
Identify and assist with day 2 issues if their requirements extend.
Qualifications & Experience :
Bachelor’s degree required
3-5+ years experience in a related field, ie. real estate, design and / or construction
Proven track record of leading and managing successful projects from inception through to completion
Thorough understanding of the construction industry and the various phases that occur within the life-cycle of a project
Experience leading client management for a design and construction real estate project from pre-sales technical activities through to handover of the space
Experience working with internal Sales stakeholders to pitch, scope, and close a custom designed and fitted out real estate deal with an Enterprise customer
Experience being solely responsible for the compilation of client facing documentation in complex transactions such as work letters, scope letters, deal schedules and membership agreement exhibits
Experience working cross functionally with stakeholders across multiple regions and timezones
A self-starter with the ability to work independently in a fast paced environment managing multiple projects simultaneously
Ability to work well under pressure and prioritize tasks in a compressed time frame, maintaining order and efficiency at all times
Flexibility to travel up to 25% of the time