Assistant Manager - Haywards Heath (Full Time)
Jojo Maman Bebe
Haywards Heath, West Sussex, UK
3h ago

Who we are

We are the UK's leading independent multi-channel retailer of maternity wear, babywear and nursery products; with 80+ stores in the UK and ROI.

We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 800 people in the UK.

The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company.

Couple this with our gorgeous designs, innovative products, attention to detail and never ending pursuit of high standards means we have built a company that makes us proud.

We may have grown into a major retailer but we haven’t forgotten our roots for providing great quality and value for money.

The passion we have for engaging with our customer means we are a business that can be trusted. We have a non-hierarchical outlook, which means our management teams must spend time helping out when all hands are needed on deck.

Our success is very much a team effort. We love to see our people develop and we give our assistant managers the responsibility for the day to day running of the store, allowing our store managers to concentrate on training and development.

This means you will take on a lot of the administration of the store, from setting targets, managing stock accuracy, producing daily statistics, as well as working closely with the team.

You must love working in a small team and be passionate about ensuring our customers receive a fantastic level of customer service, If you love babies, well that’s a bonus!

What we expect from you

  • As the assistant manager you will work very closely with the team, ensuring they are able to perform in their roles and deliver the level of customer service expected in JoJo.
  • Being the main point of contact for the team means you really must know the numbers, so you can keep the team informed.
  • To take overall control of the store in the manager's absence.
  • You will be a great communicator with the ability to manage the concerns of the team and to discuss such concerns with the store manager in a courteous and respectful manner.
  • It is vital that all our customers are introduced to our multi-channel offerings, and you will work closely with the team to make sure customers receive these options at every opportunity.
  • You will perform most of the administrative duties allowing the store manager to concentrate on staff development and driving overall store success.
  • Working with the store manager you will ensure that the cleanliness and hygiene standards of your store are maintained, this includes being part of the daily cleaning rota, demonstrating to the team that no job is too small.
  • Most importantly you will make sure that the team continues to work in a harmonious and respectful manner.
  • What we look for in you

  • Previous experience as a Team Leader or Supervisor
  • Previous retail experience
  • Customer service and sales experience
  • IT skills
  • Ability to meet our customers needs
  • Analytical ability
  • Communication skills
  • Previous experience in a babywear / maternity environment
  • The benefits.

  • Competitive hourly rate;
  • Incremental holiday entitlement, plus birthday day off;
  • Generous management bonus scheme;
  • Monthly store encouragement rewards;
  • Area Manager monthly encouragement rewards;
  • Contributory pension scheme;
  • Eyecare vouchers;
  • Cycle to work scheme;
  • JoJo saving scheme;
  • Great social events;
  • Up to 40% staff discount off JoJo branded lines;
  • Ongoing training and educational development initiatives;
  • Apply
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