Delivery Manager & Scrum Master (Retail Services Engineering)
Welwyn Garden City
2d ago

What will you be doing?

Under the direction of the Head of Retail Services Engineering, you will lead a cross-functional delivery team to deliver a specific product, service or transformation using agile principles.

You will be adept at delivering complex IT change and removing any barriers to delivery to create an environment in which the team can succeed.

You will coach team members and facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for the environment that helps maintain focus on delivering value against the product or transformation vision.

The Delivery Manager will be responsible for all line management aspects of the team and will be experienced in leading and creating high performance and motivated teams, where people are engaged and excited about the outcomes they deliver.

The role will work closely with the Product Management / Product Owner team and relevant business stakeholders to help build roadmaps, ensure they are grounded, and that the vision is understood and shared with the team.

Key points of the role

Agile and Lean Delivery

The role is accountable for delivering change and products using agile and lean principles through a cross-functional team.

The role will be accountable for the delivery practice, and the quality of the team outputs and provide quality estimates and forecasts at different stages of the delivery lifecycle.

The role will work alongside Product Managers and business stakeholders to ensure roadmaps are grounded and those roadmaps are shared are understood by the team.

For scrum teams, the role will take on the responsibilities of scrum master. The role will also be responsible for identifying changing capacity and skills requirements for their teams based on roadmaps and planning for those changes in advance to ensure the right team is in place at all times.

Line Management

The role is accountable for the line management of all team members, including contract staff. All team members should have a clearly defined role profile that aligns to their career, regular one on one discussions and clear objectives.

Their appraisals should be well grounded and provide behavioural examples of opportunities for improvement. The role is accountable for clearly defining the oversight and mentoring that is required to provide the individual performer with the right environment for them to be successful.

Continuous Improvement

The role is accountable for assuring that the delivery stream regularly engage in continuous learning, currently carved out as one day a month per person, and that lessons are continually fed back into the team’s working practices to ensure that the delivery team performance continually improves.

The role will also actively participate in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

Tools and environment

The role is accountable for identifying the necessary tools and environments needed to allow the delivery stream to perform at a high standard.

Management Information

The role will be responsible for providing management information on a regular basis that allows the performance of the individual and the team to be monitored against agreed targets and set budgets.

Stakeholder Management

The role will have significant visibility across the organisation and will be required to effectively manage stakeholders at various levels.

It will be vital for the role to build strong working relationships with the delivery team’s relevant Product Manager or business stakeholder.

What would we like from you?

  • Scrum Master Certified
  • A track record of delivering successful change to software products
  • Sufficient technical background to be able understand and challenge plans, design, and issues within technical projects and assess the appropriateness of any approach proposed by the team.
  • At least 2 years experience leading a team to deliver successful IT change
  • Proven experience balancing multiple priorities and dealing with ambiguity
  • Change and Release management experience in a cloud environment
  • Experience of line managing and mentoring technical staff.
  • Experience in leading and coaching cross-functional teams
  • Experience of senior stakeholder management
  • Experience of creating an environment that encourages continuous learning with high performance teams
  • It would be great if you have the following

  • Familiarity with Product Ownership approaches
  • Experience of software and hardware initiatives
  • Experience of Lean Canvasses
  • Experience of delivering IT change within a payments processing
  • Azure DevOps knowledge
  • What can we do for you?

    You can expect a rewarding experience working with us in our head office in Welwyn Garden City as part of our CTO teams.

    You will benefit from a range of company benefits such as :

  • 25 days holiday for full-time employees
  • Pension
  • Free parking
  • Life Assurance of x3 gross annual salary with the option to purchase additional cover
  • Private medical single cover with the option to purchase additional cover
  • Social & charity events
  • Onsite Gym
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