What’s the Job?
Responsible for achieving sales targets, maximizing sales and driving profitability. Consistently provides the highest level of customer service by demonstrating exceptional product knowledge and store standards with a commercial understanding of key sales drivers and opportunities.
What will I do?
Responsible for achieving set targets and all other defined KPIs within the retail concession.
Ensure the visual presentation of the retail concession is maintained to a very high standard and in line with brand standards at all times.
Build and maintain relationships with external brands and host store to drive and maximise marketing opportunities.
Maintain high stands of stock replenishment and ensure all items on display are correctly priced.
Ensure stock room is maintained to a high standard and all stock treated with respect.
Assist with cleaning duties to ensure the store is maintained to a high standard of presentation.
Advise the Regional Manager regarding any stock control issues or delivery discrepancies.
Ensure fully compliance regarding till operation, refunds and cash control.
Prepare and submit timely, accurate and complete reporting as requested by ghd management
Promote a positive work environment by maintaining a respectful work place.
Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales.
Inform customers about our products and services in a positive and knowledgeable way.
Delivers exceptional customer service in line with REDAC.
Conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales.
What skills and qualities will I need?
Customer centric and relentless about exceeding expectations.
Desire to continuously learn and develop
Hunger to deliver exceptional customer service
Positive ’can do’ attitude
Flexibility and determination to win’
Committed team player
Receptive to feedback
Passionate about ghd brand
Ability to delegate tasks and activities
Confident leading a team, with strong coaching and mentoring skills
Outstanding communication and interpersonal skills.
Excellent organisation and presentation skills
What benefits are available?
8% pension scheme
Cycle to work scheme
Friends and Family discount on ghd products
Discounted Rail Travel
Generous Holiday Entitlement
Employee referral scheme