Customer Technical Lead
Barnwood, GB
4d ago

Full Time

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Customer Technical Lead

Location : Barnwood, Gloucester (Full-time remote working during COVID-19)

Hours : 37.5

COVID-19 Notice : We are continuing recruitment and have implemented new processes that promote candidate and employee safety.

As part of this we have moved to a virtual hiring and onboarding process until further notice.

Our network operations teams ensure our customers remain connected to their Vodafone services 24 / 7, constantly monitoring and enhancing network performance.

Be part of Vodafone UK Technology Operations, the team that uses the latest technology and analytics to continually improve customer experience.

What will you be doing?

You will identify and manage technical customer service enhancements or improvements using the appropriate procedures and tools whilst liaising with technical design and support teams to validate work and drive improvements.

Furthermore, you will be doing pro-active Reporting for other business units on service performance, or in response to major faults, platform reviews or as part of on-going continual improvement programme.

Most importantly, you will act as a technical consultant throughout the lifecycle of services taken by the nominated customer, assisting with operational readiness and integration as required.

Who are we looking for?

  • Someone with strong customer and stakeholder management skills
  • Able to act as key stakeholder for customer across multiple technologies.
  • Ability to produce quality documentation
  • Ability to provide guidance to technical teams
  • Analytical and problem solving skills
  • You will need to be eligible for SC clearance to be considered for this vacancy
  • What’s in it for you?

    An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

    We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

    The future is exciting.


    Posting End Date : 27 / 05 / 2020

    Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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