Health Care Operations Enablement Program Manager
Fidelity Investments
Durham
3d ago

Job Description :

The H&W Domain is undergoing material growth in clients, as well as a rapid transformation of product capabilities and service delivery models.

The PM will have a unique position within the H&W Operations team to deliver outcomes that require tight coordination with teams from across the H&W Domain Product Squads, Technology teams, Operations functions, Client Service team members.

This portfolio of work is key to realizing our objective of delivering the best service levels in the industry. As the PM, you will create the internal strategy for a portfolio of initiatives, develop comprehensive delivery plans, influence others to execute, track deliverable status, and manage communications to cross-functional stakeholders.

In essence, you will represent the entire Operation to ensure this work is fully represented and successfully executed. The PM will also identify potential risks and effectively communicate or escalate to the team, leadership, and stakeholders as appropriate.

The Value You Delivery

  • Representing Operations in the H&W Advance team’ by organizing the subject matter experts and activities within Operations to understand what is custom and what is standard for our evolving operating model
  • Ensuring the voice of service delivery (client & associate) is connected into the Tribes for development prioritization, product & feature inputs, quality control design, and scale considerations.
  • Coordinating with key cross-department stakeholders with the release management process by understanding the service delivery impacts of new capabilities and managing their acceptance into the Operation
  • Organizing Operations resources to ensure timely updates to business processes, user procedures, and quality control protocols.
  • Partnering with Performance Solutions on the development of training content for Operations
  • Influencing prioritization, operational responses, and client action plans as part of the incident management process
  • Building and managing readiness plans to ensure high quality service levels and day 1 readiness’ for new implementation and migration clients.
  • Influencing others to work with an attitude of continuous improvement and openness to change
  • Providing the internal teams as well as senior management with clear and concise status updates of the overall status on a regular basis
  • Establish standard processes and modes for delivery and communication across H&W.
  • The Skills You Bring

  • You have a sense of ownership to manage the overall enablement of new product capabilities for large groups of H&W clients
  • You can organize and prioritize multiple responsibilities which will allow you to balance and execute on different initiatives & plans at the same time
  • You have strong communication skills for consistent and timely messaging such to keep large, matrixed teams aligned across varying levels of detail
  • You can effectively collaborate cross-functionally and influence outcomes across multiple, diverse business teams
  • You can navigate ambiguity and are self-motivated to resolve issues and deliver outcomes
  • You can create and deliver compelling presentations and have strong communication skills for status delivery, coordination, and training to varying levels of the organization
  • You are creative to prepare enablement & change management plans and materials to ensure successful process adoption
  • The Expertise You Have

  • College degree preferred or equivalent work-related experience
  • 5+ years of health care and / or benefits administration experience preferred
  • Relevant project management experience
  • Strong MS Excel, Project, and PowerPoint skills
  • Some relevant experience with communications, documentation, and training
  • Certifications : Company Overview

    Company Overview

    At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want.

    We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

    We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

    Find your Fidelity at .

    Fidelity Investments is an equal opportunity employer.

    We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

    Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.

    To initiate a request for an accommodation, contact the HR Leave of Absence / Accommodation Team by sending an email to , or by calling 800-835-5099, prompt 2, option 2.

    Fidelity benefits that adapt to everything life sends your way

    Benefits With You in Mind

    Benefits for your whole life that’s what you’ll find at Fidelity.

    You’ll find everything from perks that makes your daily life better to those big-picture, life-changing resources here with us.

    We have an amazing package of benefits and programs designed to help you thrive both in and outside of work.

    Family Programs

  • Adoption assistance
  • Maternity & parental leave (16 weeks of fully-paid maternity leave and 6 weeks fully-paid parental leave)
  • Wellness Programs

  • Dependent care flexible spending (FSA)
  • On-site health & wellness centers
  • Retirement Planning

  • 401(k) : pre-tax and / or Roth
  • Health & Insurance

  • Medical coverage
  • Dental & Vision coverage
  • Education Benefits

  • Step Ahead student loan assistance helping you pay down your loans so you can save on interest, with up to $10K in contributions
  • Tuition reimbursement program
  • Subject to your meeting initial and ongoing eligibility requirements, Company discretion and the availability of sufficient Company profits and cash flow.
  • Albuquerque-based regular employees, excluding individuals employed in a retail branch location, are not eligible to receive the Profit Sharing contribution or Retiree Health Reimbursement Plan credits.

    As of March 2019.

    Fidelity is invested in you

    Committed to Professional Development

    At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working.

    And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

    We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

    Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.
  • Fidelity creates a work environment for people to flourish

    A work environment where we give back, together

    Connected to Our Communities

    Throughout Fidelity, you’ll find a genuine commitment to social responsibility where we strive to make an impact for customers, while also making an impact on the world.

    Fidelity Cares

  • Started to provide associates with opportunities to actively volunteer and share their many talents.
  • Host numerous company-wide volunteer events (in-person and virtual).
  • Partner with a number of nonprofits to support our local communities
  • More than 12,000 associates donate time annually from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy
  • Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about
  • Helped deliver $7.3 billion in donor-recommended grants to charity in 2019
  • Supported more than 300,000 unique charities around the world
  • Since its inception, more than $42 billion has been given to public charities.
  • Impact by the Numbers

  • 1,200+ Community projects completed.
  • 100,000+ School supplies & backpacks donated.
  • 65,480 Students supported.
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