Customer Service Advisor (OOH) - 12 hours
Kier Group plc
England, Basingstoke, Basingstoke
12d ago

Kier Workplace Services provides specialist teams and technology solutions to help plan, manage and improve our clients’ workplaces.

This provides our clients with access to solutions not readily available in their own organisations. It also enables our clients to focus on their core business, while Kier takes care of the rest.

Our key clients include the Royal Opera House, British Red Cross, Imperial War Museums, Legal and General, Kent County Council, London Fire Brigade and the London Borough of Southwark to name a few.

We also work with a number of schools and academies

OOH (Out of Hours) Customer Service Advisor (Part Time 12 hours)

Kier Workplace Services is looking to recruit a number of OOH Customer Services Advisors to work within our central customer service centre at our HQ in Basingstoke.

We have a variety of vacancies undertaking several aspects of centre, such as call handling, scheduling and completion of works whilst providing an emergency service to our client’s property portfolios nationwide.

Working hours will be Saturday's from 6am to 6pm.

The post holders will undertake call centre activities and will be based from our Head office in Basingstoke.

Key Responsibilities

  • To communicate effectively with customers, both internally and externally for the capture, recording and distribution of service calls onto the helpdesk database utilising the helpdesk software.
  • To capture job stories from clients effectively and write problem definitions that will provide clear instruction to engineers of the scope of the work in hand
  • Responses, and chasers of outstanding work orders, as per the client request for updates
  • Completion of jobs, where information is provided by provider
  • Identifying the cause of problems clients call in and ensuring any health and safety issue that may impact an engineer’s ability to complete the job are captured in the job story
  • To allocate tasks to internal or external resource effectively
  • Provide a professional, efficient and effective service delivery experience to both internal and external customers
  • To achieve individual performance targets and support the team / department in achieving broader performance goals
  • Key Skills and Qualifications

  • Experience of working withcomputerised data management systems
  • Previous experience in a similarcustomer focused service role
  • Evidence of working within andsupporting a team to achieve excellent customer service
  • A relevant Customer ServiceNVQ / Diploma (or experience in a similar environment)
  • Excellent telephone manner, withstrong verbal and written communication and interpersonal skills
  • Ability to create and maintaineffective working relationships
  • Demonstrable IT literacy withMicrosoft Office, particularly Excel & Outlook
  • Demonstrable accurate data entryskills with excellent attention to detail
  • Desirable

  • Previous experience with Helpdesksystems software, preferably Concept Evolution & Servitor
  • Previous background in FacilitiesManagement
  • Please note the successful candidate willbe subject to a DBS & CTC check prior to employment

    Make the journey. Leave a legacy.

    Being part of Kier means living our valuesof being collaborative, enthusiastic and forward thinking. We all have thepotential to shape our world, and it’s through these values that we will leavea lasting legacy.

    Bring your talent and ambition to Kier andyou will be given the scope and opportunity to invest in your own future, tobuild your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer Let’s shape your world together

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