Business Support Executive
Peninsula
Manchester, GB
3d ago

Lead Administrator

Manchester City Centre - Close to Victoria Station

Salary up to £24,000 per annum

Excellent Benefits (including day off on your birthday and increased holiday allowance with length of service)

Job Purpose

  • To coordinate, audit and lead a team of Business Support and Management Information Coordinators
  • Support in maintaining an excellent SLA to all internal and external customers.
  • Support the Sales Director in the overall management of the Business Support team.
  • Main Responsibilities

  • Ensuring all work in the Business Support team is carried out within the relevant SLAs.
  • Maintain a high level of customer service and ensure support is given to the Sales Director, Telesales team and Bids team when required.
  • Create and maintain dashboards and reports to ensure accurate reporting is available.
  • To lead by example and apply a can do approach’ demonstrating enthusiasm, energy, and positivity in leading the Business Support team, whilst proactively looking to improve processes.
  • Compiling and sending the daily Verified Sales report and monthly Sales report to the senior management team.
  • Help the Head of Sales build and support a motivated and cohesive team, providing leadership and support to colleagues and peers.
  • Effectively managing all team absence, sickness and lateness in line with company procedure, ensuring that relevant paperwork is completed and saved to personnel files.
  • Absence and lateness should be managed consistently in line with company polices.

  • Co-ordinate diaries for the Head of Sales, ensuring that room bookings are managed
  • Ensuring salesforce records are up to date and accurate through daily checks
  • Monitoring the sales dashboard and supporting the team with all issues
  • Providing sales KPI reporting to Head of Sales and Operations Director
  • Supporting the company trainer in training the sales team on administration and how to adopt the correct processes
  • Ensuring sales team follow the correct sales processes
  • What's on offer

  • 25 days’ holiday, plus bank holidays.
  • Day off on your birthday.
  • Perkbox discounts.
  • Holidays increase after 2 and 5 years’ service.
  • Pension Plan and Life Insurance.
  • Access to Employee Assistance Programme.
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday!'
  • Company incentives, access to discount schemes.
  • Profit Share Scheme.
  • About Us

    BrightHR transforms people management for small business owners. We believe in the power of small businesses and understands their importance to our high streets and local communicates.

    That’s why we support small business owners with all their people management need and give them the tools to take their business to the next level.

    From everyday admin tasks to complex legal dilemmas, we free up employers’ time with our superior software and tailored expert guidance.

    Our technology is easy to use, our advice is clear, practical and jargon-free, and we’re committed to keeping our service affordable too.

    Because we’re here to champion small business owners and support them on their journey to a brighter future.

    If this sounds like the role for you, click apply today!

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