Transportation Supervisor - Bracknell
London, UK
6d ago

Shift : 06 : 00 - 14 : 00 / 13 : 00 - 21 : 00 (Night Cover as Required)

Full Time, permanent position

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment.

In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Dedicated Operations team plays a key role in improving customer satisfaction and driving repeat business.

We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses.

We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!

This is a particularly exciting opportunity due to it being a brand-new role, meaning that there is the scope to design and implement new ways of working for the London operations, whilst also building, coaching and motivating your new world class team from scratch, working closely and partnering with our other sites in the UK.

What You'll Do :

  • Supervise the functions and working of the warehouse workers and delivery drivers.
  • Work closely and efficiently with the delivery center’s Depot Manager to ensure the overall building outperforms expectations.
  • Organize and conduct necessary training activities for the staff and workers.
  • Supervise proper shift allocations and ensure efficiency of all staff.
  • Arrange necessary resources as required to ensure the transport plan is covered.
  • Plan and Manage WDN driver deliveries and collections to customers and locations as required.
  • Track real-time and report on weekly spend and financial activity.
  • Ensure Legislative requirements are monitored and adhered to including driver’s hours and vehicle compliance.
  • Accurately, quickly, and clearly answer questions related to your area of focus.
  • Manage 3PL relationships that support the WDN transport operation.
  • Ensure high levels of Customer Service are maintained in the Transport operation to provide best in class customer experiences at every opportunity.
  • What You'll Need :

  • Minimum 2 years of management experience in similar environment (Parcels / Large Parcels preferred) at a supervisory or similar level
  • A customer-centric approach, and the ability to build positive partnerships with internal and external groups to optimize performance
  • Must be flexible and able to work weekends (when required)
  • Proactive in identifying opportunities for improvement and driving process improvements
  • Strong leadership skills, ability to build and manage teams and hold an engaging daily meeting with your team
  • Must have a good understanding of investigation and disciplinary process
  • Comfort with delivering and improving upon KPI’s
  • Health and Safety knowledge of vehicle operations and controls
  • Ability to learn and act quickly, make decisions and draw conclusions in the face of ambiguity
  • Numerical and literacy skills to compile reports and necessary documentation as required
  • CPC preferred but not essential
  • What You’ll Get in Return :

  • Permanent contract
  • Free Onsite Parking (where available)
  • 33 days of annual leave
  • Excellent working environment
  • Opportunity to earn £500 / £1,000 for recommending a friend - Wayfair Referral Program!
  • Excellent career development opportunities
  • About Wayfair

    Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

    Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

    If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

    No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

    We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all.

    Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

    If you are interested please contact us!

    Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies.

    Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions. You must be eligible to work legally in the UK and be in a position to provide confirmation of eligibility upon request.

    Note : WAYFAIR is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, colour, religion, gender, sexual orientation, age, national origin or disability.

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