The successful candidate will report to the Support Supervisor and their responsibilities will include : Log new support requests, record accurate and details information and track support calls and queries from start to finish, Ensure customers are kept up to date, identify and escalate issues to 2nd line support if needed and work with colleagues to resolve challenging queries.
Please apply ASAP. To apply please send us your CV using the link below or email s.dewsall washingtonfrank.com and I will be in touch to discuss the full process as well as the next steps.
Alternatively call 0203 808 7308 and I will be happy to speak with you. There will be a 2 stage interview process with a face to face presentation as the last stage.
Not the right role for you? Washington Frank International is the leading ERP recruitment firm in the UK, advertising more ERP jobs than any other agency.
We work with both ERP Partners & End Users throughout the UK and Europe and we have never had more live requirements for ERP professionals.
Solely by specialising in placing candidates in the ERP market I have built relationships with most of the key employers in the UK and have an unrivalled understanding of where the best opportunities and ERP jobs are.