Senior Housekeeper
Dorchester Services
London, England, UK
1d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Position Overview

We are now seeking a Senior Housekeeper who can act as an ambassador of the hotel towards guests and colleagues. As part of your role, you will oversee the day-

to-day operations of the housekeeping department to meet hotel standards and provide consistent and seamless guest service.

Essential Functions & Physical Requirements

  • To lead, motivate & coordinate Housekeeping team members to enhance performance, achieve department yearly objectives & service standards
  • To manage floor area to drive business growth & guest satisfaction
  • To manage a clean & efficient floor area to consistently meet guest expectations
  • To provide effective day to day communication with guests, colleagues & teams
  • Qualifications and Desirables

  • Fluent written & verbal English language is essential
  • Previous housekeeping experience preferably in a luxury 5 star environment
  • Experience in a supervisory role in a luxury property
  • Good knowledge of Housekeeping processes & procedures
  • Knowledge of Hotel & industry legislation e.g. H&S
  • Benefit Package

  • Very generous Employee Introductory Scheme offered
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Floor Housekeeperwill be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme
  • Meals provided while on duty
  • Uniforms provided or complimentary dry-cleaning
  • English language workshops provided free of charge
  • UK resident card loan
  • Full time

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