Contact Centre Advisor
Nisbets Plc
Bristol, GB
5d ago

As we continue our rapid growth we require more like-minded individuals who can live and breathe our company values whilst providing outstanding customer service.

This starts with you being the first point of contact with our customers in our multi-award winning contact centre.

With regular charity events and theme days taking place across the contact centre we offer a fulfilling and exciting place to work.

The ideal candidate will have previous experience working within a customer focused environment (such as retail) with an energetic and positive attitude.

Your first priority will be offering exceptional customer service whilst identifying up-sell opportunities, working in a professional and fun loving team!

With a dynamic and fast paced training programme available and dedicated buddy support, we will support you fully in every part of your development.

Our people are the most important part of our business so it’s only natural that we invest in your development! We have a progression scheme in place to help you build your way to a successful career plus the opportunity to work towards an NVQ in Customer Service.

The role will involve :

  • Answering incoming calls from our customers and resolving queries
  • Living by our values to build and maintain our reputation for service excellence
  • Using your natural personality to engage with our customers, we do not believe in scripts!
  • Updating customer accounts and ensuring the systems are accurate
  • Exceeding our customer’s expectations by tailoring solutions through great communication and building strong rapport
  • The ideal candidate for this role would :

  • Have previous customer service experience e.g. from within retail or a contact centre
  • Have an excellent telephone manner with strong written communication skills
  • Be hardworking and engaging with the ability to work in a fast paced environment
  • Have developed IT skills with the ability to quickly learn new systems
  • Positive and enthusiastic in their demeanour
  • Our contact centre is open Monday to Friday 8am 9pm and also at the weekend. You will work 38.75 hours within a shift pattern covering these hours so evening and weekend work will be required.

    You may have heard of us, you may not, but the chances are you will have eaten off of one of our plates or taken a drink from one of our glasses without ever realising.

    We provide a huge range of catering equipment to a wide variety of businesses. We probably provide the machine for your essential morning cappuccino along with the exquisite tableware at your favourite restaurant.

    We are the UK’s market leading catering equipment supplier providing the best quality products at a great price with next day delivery.

    Established as a small family business in 1984 to the global operation of today, growth and innovation is what sets us apart and makes us unique.

    We employ a great team of more than 1,600 people around the World to help make it all possible and we believe that it is an exciting time to join Nisbets.

    With our values at the heart of everything that we do we are a diverse and fast moving business with ambitious plans for growth

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