Front of House Team
Hydes Brewery
Coach and Four, Wilmslow, Cheshire, UK
4d ago

Hydes

Hydes vision is to deliver exceptional hospitality, and it’s our people that will help us achieve that. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within.

Coach and Four

Pub, dining & accommodation in the heart of Wilmslow, the Coach & Four is an 18th century coaching house serving the very best in food and drink, in a stylish and comfortable environment making it an ideal location for a wide range of occasions.

Whether it’s a wedding reception, birthday, anniversary or christening, our orangery, function room or private dining areas provide the perfect setting.

We also offer accommodation at the Wilmslow Lodge, adjacent to the Coach & Four with spacious, comfortable, air-conditioned rooms and friendly service that will make you feel right at home.

Your Role

Whether you are full time or part time, our customers are in your hands. You will be the face of the site and become knowledgeable about all the dishes on our menu and be able to recommend accompanying beverages.

Most of all you love to look after people, understand what makes them happy and have the desire to make someone’s day.

  • Your role will be crucial in ensuring the happiness of our customers, and responsibilities will include;
  • Increasing sales through friendly service and conversation, and recommending dishes, and accompanying beverages.
  • Ensuring the cleanliness of tables and seating areas meet our high standards for every customer you greet.
  • Working as part of a team to deliver excellent standards of customer service, ensuring each and every customer receives the best service possible.
  • Attention to detail to ensure you serve the customer with the correct order every time and pay particular attention to allergens.
  • Undertaking continual training to develop your skills and knowledge.
  • Skills & Experience

  • Previous experience is not essential as full training can be given but you will;
  • Have the desire to constantly exceed service expectations for each and every customer.
  • Seek to improve your site and your own personal development, through a process of continual learning.
  • Pay attention to detail with your surroundings, when taking orders and when serving the customer.
  • You will be

    Passionate about hospitality, friendly and socially confident, with excellent interpersonal skills and a positive can-do attitude, engaging with our customers and responding to their needs.

    In return you will receive

  • 50% discount card on food, for you and 5 guests
  • Free uniform and / or uniform allowance
  • Paid breaks
  • Pension plan
  • Holiday entitlement
  • Fantastic career pathways, and other learning and development opportunities
  • Incentives
  • Employee assistance programme
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