1st/ 2nd Line Support Analyst
Macquarie Group
12d ago

1st / 2nd Line Support Analyst ( Tech Assist )

Bring your energetic approach to customer service and join our Technology team as an IT Tech Assist member.

This customer facing role will require you to utilise your prior experience in both Helpdesk and Desktop Support. You will also be providing support at a walk-

up and remote based Service Desk function for technology-based queries, as well as providing local Hardware support for our various businesses based locally.

This is a great opportunity for you to develop your skills and move into other roles in the future.

As well as a general IT help and information point, the walk-up Service Desk is used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.

As a first point of contact for all staff who require help or information regarding Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

You will bring your excellent communication skills, enabling you to assist VIP's over the phone, and you will be able to think on your feet, have a flexible and easy-

going manner, the ability to multi-task and prioritise, as well as work effectively with minimal supervision.

As a customer facing team we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

It is desirable for you to have :

  • completed external study in a PC / IT related course
  • previous experience in a Help Desk / Desktop Support role.
  • If this sounds like you, and you’re ready to take the next step in your career, please apply online now.

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