United KingdomCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are recruiting a Facilities Manager / Workplace Leader to join the team located in Bracknell. The successful candidate will be responsible for providing leadership and effective management for a wide range of hard and soft services activities whilst ensuring that improvements are achieved and maintained, and a proper balance is achieved between responding to client requests, maintaining high standards and cost effectiveness.
Role Summary : Responsible for the delivery and management of all FM services to this high-profile Hub location, including all technical services, soft services, customer experience and projectsEnsure compliance with legislative, client and CBRE Quality, Health, Safety and Environmental requirements at site(s)Manage local client and CBRE budgets and pro-
actively forecasts and reports any out-of-line situationsDrive enhancements to recurring spend (such as Labour / Sub-Contracts / Materials, Optimise Self Perform utilisation, Control Variable spend).
Deliver agreed contractual savings targets for the location(s)Ensure Client satisfaction by being responsible for achieving client SLA / KPI and driving agreed service delivery performanceWork with local / central / third party project manager(s) to ensure fully integrated FM / projects deliveryEnsure that the Computerised Maintenance Management System (FMP) is used to capture all Planned Maintenance, Reactive Maintenance and General Work Requests for the siteManage Life Cycle Assessment and Capital Planning Process, including asset registers, maintenance plan and the site Capital Budget Plan for facilities related assetsCompletion of all required reporting (client and CBRE)Create and leverage business relationships / understanding to inform and develop account’s guidelines and operational support modelAct as an ambassador for account and account’s products within building through providing VIP tours, inductions and positive advocacyReinforce agreed protocols for the site and escalate persistent issues to building managementAct as visible on-
site leader for all building and support services, with an entrepreneurial drive to introduce changes to create the most effective environment for occupantsObserve service behaviors of employees & suppliers and provide feedback to individuals and / or managers to achieve common service standardChampion the account’s service vision for the site and ensure alignment amongst the support teams to this goal through direct and matrix managementPersonally handle difficult situations involving escalations from building residentsRecommend staff recruitment, selection, promotion, advancement, corrective action and termination whilst planning and monitoring appropriate staffing levels and utilisation of labour, including overtimePrepare and deliver performance appraisals for staff and mentor / coach the team members to further develop competenciesCommunicate and document internally : Protocol enhancements, success, best practiceTour the operating departments daily, ensuring the smooth operation and staffing in all areas, adjusting as needed via department headsOversees the deployment of HSE and Business Continuity Management for the buildingDecisions to be made with in-
depth understanding and interpretation of procedures, company policies and business practices to achieve general resultsExperience Required : Member of IWFM or another FM professional bodyIdeally educated to Degree level, hospitality preferredPeople management skills and the ability to communicate at all levelsExcellent communication skills -
both written and oral - are requiredAbility to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goalsAbility to develop and motivate a team to provide exceptional levels of internal and external customer serviceMust have a proven track record working with senior executivesStrong understanding and knowledge of FM service delivery in a high-
profile corporate office environmentCommercially aware and have a sound knowledge of budget preparation and forecastingCandidates must have a minimum of 5 years Hospitality / customer facing experienceSignificant operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning)Experience of managing contracts, writing and operating to processes and proceduresGeneral Manager or senior leadership experience (preferred)About CBRE Global Workplace Solutions : As one of the business units in CBRE, Global Workplace Solutions provides end-
to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-
stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (in terms of 2014 revenue).
The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwideApplication Process : Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
No agencies please.Please note : the job title shown above may be different to local job titles used in our business and issued on any contract of employment.Ref : 6775BR