Inception Team Member
Fletchers Solicitors
Southport, Great Britain
2d ago

Working within our growing RTA team you will take details and set up cases relating to people who have been involved in a motorcycle or car accidents, under the supervision of the team supervisor

Essential Skills and Experience

  • Excellent organisation skills
  • Good communication skills
  • Main Responsibilities

  • Deal with both of the email folders open new files, answer client’s emails, drag post onto the correct files
  • Run the appropriate paperwork on a variety of claims from siu, rta cases and litigation cases
  • Manage your own case load and task list
  • Call client to chase claim packs, deal with correspondence from police, sources of cctv and contact witnesses
  • Act as the first point of contact for most clients and advise them of the claims process
  • Get injury updates
  • Get clients back on board
  • Assist towards the department’s target by getting claim packs back as quickly as possible
  • Notify ETI when a file needs transferring to the next team and when the claim can be submitted to the MOJ portal
  • Answer incoming phone calls and all emails in personal email folder
  • Apply
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