Account Manager - W2O Science
W2O Group
London
10h ago

W2O Science extends our capabilities and expands our talent base in scientific and medical marketing communications, ensuring we deliver maximum impact to our clients, throughout every stage of their brand’s lifecycle.

This symbiotic partnership expands W2O’s geographic footprint in Europe, offering significant market growth opportunities for both our firm and our valued clients.

W2O Science’s talented team of experts with broad industry experience are adept in delivering impactful multi-channel scientific and medical educations programs to ultimately enhance patients’ lives.

Job Responsibilities :

You are the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency.

You make sure that your colleagues know what is going on and are delivering effectively. You are beginning to think about future opportunities as well as today’s work.

We focus on results and encourage all our staff to explore new and better ways to succeed in their roles. At the same time, we recognise the importance of a clear career structure and realistic expectations.

Being an excellent Account Manager means being able to do the following :

Client Work

  • Act as day-to-day client contact : provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead);
  • manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans

  • Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work (review content developed by more junior team members), delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own)
  • Ownership of and accountability for medium / large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes
  • Ensure that you have sufficient support to deliver your projects, leading from the front and delegating as appropriate
  • Ongoing communication with your account lead on the progress of your projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed
  • Awareness of the client’s business priorities and a sound understanding of the programme strategy; have a good understanding of competitor activity
  • Self-Development

  • Responsible for own professional development and identifying own training needs
  • Train more junior team members on specific tasks
  • Coaching others to understand their time and to be proactive when other teams require support; manage and run bi-annual reviews for your linees, as appropriate
  • Growth and New Business

  • Start to identify areas for growth (evolving existing programmes and / or additional tactics), proactively sharing new ideas with your team and client
  • Keep abreast of market changes (e.g. NHS, NICE, FDA, pharmaceutical industry, etc.)
  • Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations
  • Financial

  • Greater understanding of the account finances beyond your projects, supporting your account lead with financial management
  • Develop accurate budgets for clients, reflecting on previous projects and gathering cost quotes
  • Ensure that a PO is received from the client prior to commencing work
  • Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances;
  • identify where project is going out of scope and alert your account lead with details of additional budget required

  • Input into the resourcing process by sharing with your account lead the requirements for your projects
  • Oversee cost trackers and coach AEs to set up and manage them
  • Consideration of forecasting and account requirements, with discussion with account lead
  • Complete your timesheets accurately and on time, and encourage team to do so too
  • Submit your expenses claims accurately and on time, and encourage team to do so too
  • Business and Environment

  • Participate in internal teams, e.g. inspiration / charity / social teams
  • Keep abreast of trends and developments in the medical communications and pharma industries
  • What we can offer you :

    We are unique because we can offer the opportunity to do the best work you will ever do, for a client that will change the medical landscape.

    We’re building a great team and will support your career goals, providing you with opportunities that other agencies cannot hope to match! BUT we also offer :

  • Prime office location we are based in Spitalfields where it’s all going on!
  • Private Medical Insurance
  • Dental Insurance
  • Health and Wellness Reimbursement
  • Sabbatical Programme
  • Friday happy hour from 4pm
  • Free healthy snacks, all day long
  • Plus many, many more!

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