If you believe in creating something extraordinary, you’ll fit right in at Hach. You’ll find we’re always looking to improve.
You’ll notice we believe that we can be better tomorrow than we are today. Some call it dedication, others call it drive, we call it passion.
Hach is here to ensure water quality for people around the world. Want to join us in this mission? We are ready for your best. DIVE IN. HAVE IMPACT.
Purpose of position :
Performs customer support activities including calibration, installation, service and repair of instruments and ancillaries on customer sites.
Working on a wide range of customer sites, including municipal wastewater, drinking water, food, beverage, power and laboratories.
The ideal candidate will be based in Yorkshire, with an engineering background with a strong customer focus and determination to succeed.
Key Responsibilities :
To carry out calibration / validation installation, service repairs, maintenance and calibration on equipment on the customer premises under the direction of the UK office centralised dispatch planning team.
Interpret maintenance manuals, schematics, and wiring diagrams.
To prepare service reports and keep necessary service records.
To control own spare parts inventory and to ensure that spares and equipment movements.
Undertake visits in an economic way to ensure efficient customer service.
To maintain tools, spares, equipment and company vehicle in good condition.
To carry out or assist with other duties by agreement with Supervisor and Service Manager.
To provide telephone support in response to customers technical queries.
To promote the sales of service work in the UK in conjunction with colleagues in Sales and Admin.
CRITICAL COMPETENCIES / LEadership Anchors
Mechanical, electronic & electrical aptitude with a qualification in at least 3 5 years’ experience as service technician or in an instrumentation / calibration role.
Ability to read and understand schematics.
Computer literate and familiar with remote telemetry.
Good communications skills.
The ability to work alone and as part of a team.
Excellent problem solving skills.
Willingness to travel and lodge out where required.
Holds valid driving license.
Our offer :
An exciting and challenging position in a growing market of water in one of the most successful global technology and science company
Great platform for personal and professional development
Continuous improvement with Danaher Business System (DBS)
Product and turnover responsibility and cooperation on local, regional and global level