Data Entry /Administration Assistant
Bolton, GB
11d ago

Job Purpose

Data Entry / Administration Assistant - Permanent - Bolton

Keoghs is looking to appoint a Data Entry / Administration Assistant to work within the File Opener team, to undertake a wide range of tasks including data entry and administration working as part of the biggest support team in Keoghs.

We are a fast paced, hardworking and target driven team.

The Data Entry / Administration Assistant opens around 4000 files per month for all areas of the business and therefore completes work on all types of claims including Motor, Commercial Litigation, EL / PL, and for over 40 clients with individual requirements, they will also be required to liaise via telephone to clients, courts and claimant Solicitors to obtain any necessary information then to open files within various different strict client deadlines.

The role requires the attention of the individual to identify the urgency of a new instruction, and input the required information into the case management system in order to prepare the file for immediate work by the Fee Earner.

The Data Entry / Administration Assistant role includes assessing the information you have to determine which division it needs to be allocated to and which team using Specific client Guidance.

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector.

We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Key AccountabilitiesKey Accountabilities :

  • Ensuring that they always act in line with the Data Protection Act, SRA Code of Conduct 2011, and the Lexcel Manual
  • Working together to process new instructions daily within SLA’s
  • Ensure that they achieve their objectives
  • Receiving all new instructions from the post room, and conducting an initial review to identify level of criticality, division and accident type
  • Making calls where required, to clarify information or team allocation
  • Inputting case details to system, ensuring accuracy and speed of allocation to fee earning team
  • Prioritising own workload throughout the day depending upon criticality and time received
  • Ensure a full traceability record of all files through the use of delivery spreadsheets
  • Promptly and professionally dealing with queries received internally within Keoghs, or externally from clients
  • Will be required to assist other functions within the Business Support Unit, with any of the following tasks :
  • 1. Administrative support

    2. Closing files on the case management system

    3. Sorting & distributing post, which may include transporting files between our Bolton offices

    4. Assisting ReceptionExperience, Skills and QualificationsEssential skills and attributes :

  • Competent IT user
  • Excellent data entry skills
  • Excellent administration skills
  • Must be able to demonstrate high standards in numeracy and literacy.
  • Ability to work as part of a team and on their own initiative
  • Excellent communication skills
  • Excellent organisation skills
  • Ability to work under pressure to targets
  • Excellent attention to detail
  • Confident telephone manner
  • Self Motivated
  • Ability to adapt to ever changing processes and grasp new work easily.
  • A great eye for detail & accuracy
  • What you can expect from us :

  • A learning culture with employee development at the heart of the people development pathway
  • Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard
  • Monday to Friday 35 hours per week, 9am -5pm
  • Benefits Package

  • Health Shield Cash Plan
  • Life Assurance after 1 year
  • Pension Contribution
  • Child Care Vouchers
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Car Parking Scheme*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
  • Flexible Working
  • 20 days plus 8 bank holidays per year
  • after successfully completing probation
  • We’d like to take this opportunity to thank you for interest in this position and in our organisation

    Strictly no agencies please

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