Location : Amsterdam Business Division : Customer Service Job Advert :
Join Assurant, one of the leading providers in lifestyle & automotive protection in Europe, as a Technical Customer Service Associate.
We’re looking for an experienced Technical Customer Service Associate to join our team. You’ll be working within our operations department as a technical customer service associate and will be responsible for carrying out and monitoring the full process of claim handling and claims administration, this includes taking calls and making claim decisions based on technical / mechanical knowledge.
The technical customer service associate is accountable for gathering all information needed to perform technical claim assessments and all administration related to MBI (Mechanical Breakdown Insurance) claims.
The majority of the work will be done using electronic claim systems. As technical customer service associate you are responsible for maintaining the service level agreements.
In close cooperation with other members of the team, the technical customer service associate ensures that claims are handled timely within the set service level agreements and they are carried out and assessed correctly according to the existing procedures and instructions.
The claim process exists of :
oCollect appropriate claim documentation
oCommunicate with dealers and importers
oMake final decision of claim acceptance or claim denial and support staff with first line decision
oEnter claim information into appropriate reports and electronic claim systems
oEdit claim letters
oOrganize assessments for claims
oEnters policy information and data into the appropriate systems.
oContinues improvement across claims by identifying opportunities arising from trends in complaints and service issues.
oMaintains a filing system.
The ideal person to join us will hold the following requirements :
Joining our award-winning team gives you the opportunity to progress and be rewarded, as well as enjoying a fantastic benefits package.
At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them.
We’re proud to say we keep life running smoothly for over 300 million consumers; we’re also the UK’s largest provider of mobile device protection.
Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.
If you’re ready for a challenge and to become part of delivering our brilliant services, apply today.
Assurant have been awarded the Silver standard by Investors In People and have received recognition by Business In The Community for Workplace Gender Equality.