Free People - Stylist (Sales Associate)
Urban Outfitters
London, UK
10d ago

Reports To : Store Management Team

Objective

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Expectations

Exceed the customer’s service expectations by meeting the following responsibilities :

o Build genuine relationships with customers.

o Greet all customers upon entering the store.

o Offer to hold items for the customer at the cash wrap or in the fitting room.

o Determine the customer’s needs and offer suggestions and alternatives.

o Utilize all customer care resources.

o Offer to locate out of stock product from direct or from another store.

Assist in maintaining store merchandising and operational standards.

Uphold all company policy and procedures.

Maintain a high level of awareness and concern for Loss Prevention.

Facilitate the zones of the floor based on business needs.

Also may include :

Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities :

o Comment on items purchased.

o Inquire if their purchase is a gift that will need to be wrapped.

o Request the customer’s zip code or email address.

o Ring transactions efficiently issue a receipt.

o Compare signatures on back of card and on the POS Screen.

o Demonstrate knowledge of return policy.

o Practice proper phone etiquette.

Perform all register functions.

Train new stylists on Register University.

Maintain cash wrap organization, cleanliness and restock.

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