Sales Specialist, Fixed
Portsmouth, Hampshire, United Kingdom, High Wycombe
5d ago

About this role

The role holder will work within the Field Sales division of Business & Public Sector UKSME division. Reporting to the Specialist Sales Manager.

They will be responsible for new business sales within a defined segment (target company size and geographical territory) within the UK SME customer base (typically, but not exclusively companies with

The individual will be responsible for identifying, developing and closing sales through sustained Prospecting and activity.

They will be able to develop strong internal relationships delivering solutions to meet customer demands and requirements.

He / she will have a clearly defined sales methodology & will be required to create and present a credible sales plan. Keeping up to date with market developments & customer insight will be needed in order to contribute to the wider Field Sales strategy.

BT Enterprise has around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups.

  • We cover both the communications and IT services markets. Overall we’re focused on four main product markets : Fixed Voice;
  • Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.

    Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services.

    Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including BT Redcare.

    We also offer specialist enterprise services to our Internet of Things customers.

    You'll have the following responsibilities

  • Provide accurate detailed monthly and quarterly forecast and ensure information on Sales is kept up to date
  • Be an exemplar for BT system usage and drive the right behaviours of usage within BTLBs
  • Understand and sell the whole product portfolio, including voice, data and new customer solutions as appropriate to customer needs
  • Maintain a high awareness and knowledge of the SME market, including industry, competitors and telecoms and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately
  • Interface with other internal departments (e.g. customer services) as required ensuring that customer issues are resolved to their satisfaction
  • Provide a professional handover of accounts as necessary on a timely basis
  • Maintain professional customer liaison and ensure the ethics of Best Advice are followed at all times
  • Operate within published commercial and contractual guidelines, making effective use of escalation routes
  • Act as an ambassador for BT and BTLB across the external market and within internal stakeholders, demonstrating best in class sales behaviour and delivery of excellent customer experience results
  • Comply with all elements of the SME sales charter, and with all company policies and procedures
  • To lead by example
  • To drive appropriate awareness of products for all segments and lead the drive of campaigns for specific portfolio
  • To own the regional and personal forecasting for specific products / propositions
  • To adhere to and exceed minimum productivity (customer visits) measures
  • To create cross portfolio, customer need focussed solutions as appropriate
  • To contribute in identifying in business & market needs, across a variety of portfolio areas, feed this back to internal BT stakeholders to help drive future direction and segment development
  • To establish key internal and external relationships to support their sales plan
  • To understand customer requirements & provide solutions
  • Assist in training / coaching development of the wider (sometimes virtual) team

  • Support & Implement the Field Sales Strategy launching propositions into the UKSME market
  • Support the Sales Effectiveness program to continuously improve sales behaviours & capability
  • Grow market share and customer revenues across a variety of portfolio areas
  • Take personal responsibility for developing a Personal Development Plan
  • Make a positive contribution towards the employee engagement survey
  • Help and support your team mates to the best of your ability
  • Comply with all Mandatory Training required for your role in a timely manner
  • You'll have the following skills & experience

    Key skills

  • Demonstrable communication, interpersonal and relationship management skills
  • Strong presentation skills
  • Strong commercial awareness
  • Appreciation of channel environment and winning through others
  • Negotiation and influencing skills
  • Working collaboratively
  • Strong stakeholder management skills
  • Able to make commercial decisions within defined delegation levels
  • Attributes

  • Challenging, empowering leadership style
  • Customer and partner focused
  • High level of personal resilience
  • Good negation skills able to create win / win outcome
  • Comfortable working with all aspects of organisational effectiveness, including people, process and systems
  • Required experience

  • Evidence of sound commercial judgement and decision making capability
  • Significant experience within the field sales environment
  • Experience and track record of selling in the mobility market
  • Ability to demonstrate the self generation of new business opportunity via various methods

  • Evidence of delivering consistent new business results, revenue growth and positive customer satisfaction
  • Sound technical understanding of BT’s products and services is an advantage but not essential
  • Experience of selling EE network is an advantage, but not essential
  • Education

  • Educated to degree level, or relevant job experience
  • Benefits

    At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.

    Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

    Benefits of working for BT include :

  • Competitive salary and on-target bonus plan
  • World-class training and development opportunities
  • 25 days’ annual leave (not including bank holidays)
  • Discounted broadband, mobile and TV packages
  • Car allowance (dependent on your role)
  • Share option and pension scheme programmes
  • Automatic enrolment into our Sales as Profession’ community
  • Flexible benefits to fit around you
  • About BT

    BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

    We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.

    Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

    So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about

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