Soft Services Manager
Servest UK
1d ago


Would you like to work for one of the largest facilities management companies in the world?

Atalian Servest employs over 125,000 people worldwide, across 33 different countries and 4 continents!

Our company is all about innovation and change - this comes with exciting new job opportunities and that's where you come in!

We are currently recruiting for a dynamic Soft Services Manager in Bromsgrove to join our passionate and driven team!

Job Overview

The successful candidate will have the primary responsibility to manage and maintain a high standard of service in all areas of responsibility and work in the required manner under the direction of the Regional Manager to ensure the provision of an efficient and effective service to the end-user.

  • To effectively allocate tasks and responsibilities to In-Store Cleaning Team and directly report into the regional manager and take the necessary steps to ensure the specification is delivered on-site
  • To establish and maintain high standards by monitoring the work completed, rectifying unsatisfactory standards and completing the appropriate documentation
  • Recruit, Develop and coach the team of Instore cleaning team to drive them towards working autonomously
  • To liaise daily with store representatives and In-Store Cleaning team to proactively resolve difficulties and maintain positive working relationships.
  • Attend Store meetings to assist in effective communications with both management and staff
  • Maintain budgetary controls over the use of all equipment and materials.
  • Check that equipment is clean and in safe working order and that materials are used correctly
  • Maintain budgetary control overworked hours organising workloads fairly and within the specified budget.
  • Carry out regular Staff Meetings to assist in effective two-way communication and to communicate the company's aims and objectives to team members.
  • Carry out appropriate induction of In-Store Cleaning Team maintaining close contact throughout their initial period to ensure full support and the required standards and productivity are achieved
  • Responsibility for managing cleaning product and PPE stock whilst adhering to agreed budget levels
  • Deliver "on the job" training as required to ensure correct methods and working practices are carried out
  • Carry out a continuous assessment of team members to identify training needs and correct unsatisfactory practices.
  • Ensure all employee training is recorded on appropriate documentation.
  • Deal with a grievance, disciplinary or welfare matters with support from line management and Human Resource Team
  • Work within company Guidelines to conduct workplace investigations, disciplinary meetings and grievance hearings with support from Regional Management and or the HR Team
  • Accurately report sickness and absenteeism and ensure absence levels are managed at store level including carrying out welfare meetings and return to work interviews
  • Ensure all reporting deadlines are met in a timely fashion E.g. payroll submissions
  • Ensure the company's Health and Safety policies are always operated and all accidents are properly recorded / investigated
  • Co-operate with the business on matters of health, safety, security and welfare to enable the company to meet its statutory obligations.
  • Ensure direct reports use all equipment and substances in accordance with their training and instruction.
  • Ensure all employees make full and proper use of any safety system of work and appropriate PPE
  • Ensure any personal injury, dangerous occurrence or work-related condition is reported appropriately and an entry is made in the Accident Book according to Health and Safety.
  • Other duties reasonably expected to deliver an effective and efficient service to our customer
  • Satisfactory budget control within the area and individual store budgets
  • Positive relationships with colleagues and store representatives
  • Audit results to reflect the contractual obligation
  • Employee turnover within the store
  • Sickness and absence control within store - proactive management to reduce
  • Grievance, disciplinary and other ER issues within the area
  • Self-motivated and able to work effectively in a fast-paced environment
  • Have a positive and focused attitude when dealing with all colleagues
  • Be able to take personal responsibility
  • Have a flexible and positive attitude towards work
  • The successful candidate

  • Self-motivated and able to work effectively in a fast-paced environment
  • Able to prioritise effectively and demonstrate excellent time management skills
  • Ability to influence and gain commitment from colleagues
  • Ability to lead a team of In-Store Cleaners
  • Ability to delegate appropriately to a team of In-Store Cleaning staff
  • Able to demonstrate customer focus and build a positive working relationship
  • Highly organised and detail conscious
  • Ability to demonstrate strong personal integrity and maintain confidentiality
  • Ability to give constructive feedback but also listen to and learn from the same
  • Strong leadership style with a focus on supporting and developing employees and colleagues
  • Taking responsibility for the area and proactive attitude to problem solve
  • Flexibility and willingness to adapt in order to meet customer or business needs
  • Ability to travel from store to store as required to meet the needs of the business
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