MMP Consultancy are working with a fantastic public-sector organisationto recruit a Repairs Administrator to work on a temporary contract in Essex.
Develop positive relationships with tenants and contractors to provideaccurate information in order to support works programmes
Respond to all enquiries in relation to repairs requests includingresponding to emergency and urgent maintenance queries
Monitor tenant satisfaction, ensuring SLA’s are met through complaintshandling, surveys
Provide formalwritten reports and responses to complaints.
Monitor all jobcostings and works, ensuring all works fall within budget
Ideal Candidate :
Previous experience of working in building repairs and maintenance ideallyin a front-line service
Effective communicator at all levels, you will be able to workproactively and independently
Technicalknowledge in order to recognise symptoms of repairs and be able to diagnoseeffective remedial works
Experience ofmanaging and resolving complaints
Proficient inthe use of Microsoft Office and experience of Housing Management / Repairsdatabases.