Repairs Administrator
MMP Consultancy ltd
Essex, United Kingdom
1d ago

Job Overview

MMP Consultancy are working with a fantastic public-sector organisationto recruit a Repairs Administrator to work on a temporary contract in Essex.

Responsibilities :

Develop positive relationships with tenants and contractors to provideaccurate information in order to support works programmes

Respond to all enquiries in relation to repairs requests includingresponding to emergency and urgent maintenance queries

Monitor tenant satisfaction, ensuring SLA’s are met through complaintshandling, surveys

Provide formalwritten reports and responses to complaints.

Monitor all jobcostings and works, ensuring all works fall within budget

Ideal Candidate :

Previous experience of working in building repairs and maintenance ideallyin a front-line service

Effective communicator at all levels, you will be able to workproactively and independently

Technicalknowledge in order to recognise symptoms of repairs and be able to diagnoseeffective remedial works

Experience ofmanaging and resolving complaints

Proficient inthe use of Microsoft Office and experience of Housing Management / Repairsdatabases.

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