Senior Case Manager
5d ago

Company :

  • Citizen Services - Justice
  • Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values.

    We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services.

    Headquartered in the UK, we have gross revenues of £3.3 billion and a workforce of 68,000 people worldwide.

    Senior Case Manager (Probation Officer)

    This advert is for Senior Case Managers (Probation Officer) within The Humberside, Lincolnshire and North Yorkshire Community Rehabilitation Company (HLNY CRC).

    We currently have 5 vacancies, although the exact location of these is still to be determined, we anticipate opportunities throughout the area.

    HLNY CRC is responsible for managing approximately 5,000 individuals across Humberside, Lincolnshire and North Yorkshire who have been sentenced by the Courts to Custody or a Community Order.

    We are looking for staff who share our ambition of reducing re-offending by rehabilitating our service users thereby reducing the numbers of victims of crime.

    We work in ways which are proven to be effective in achieving these outcomes.

    As an organisation we work in accordance with our key values which are taking pride in what we do, doing the right thing, ensuring everyone has a voice and bringing better to life.

    We believe it is important for our staff to have the best available IT to do their job well and we encourage flexible working.

    Job Purpose

    Senior Case Mangers will be required manage complex and higher risk cases and will be qualified to Probation Officer level or equivalent.

    They will need to be able to work collaboratively with Case Managers (Probation Service Officers), offering them mentoring, support and guidance.

    Senior Case Managers are required to assess and manage risk of re-offending and serious harm, devise sentence plans with service users, deliver interventions and work collaboratively with those colleagues who are delivering group work interventions.

    Senior Case Managers are required to work with the most vulnerable, chaotic and difficult members of our communities and need to be committed to working collaboratively with those subject to Court Orders / Licences to make positive changes to improve not only their lives but the lives of those around them and as a result the lives of those who have been the victims of crime.

    The CRC is committed to continuous learning and as a Senior Case Manager you will be offered training and support to ensure your knowledge and skills are up to date and you are able to deliver a quality service and represent the CRC in a multi-agency setting, professionally and confidently.


  • Proactively engage with service users with the aim of sustained rehabilitation
  • Manage a caseload of complex / higher risk individuals based on evidence-informed assessments, including Risk of Serious Recidivism (RSR) score
  • Demonstrate and provide evidence of an understanding of protected characteristics and anti-discriminatory practice and work to meet the specific requirements of our service users
  • Comply with and contribute to children and adult safeguarding duties, adhering to national and local policy and practice guidance to promote the welfare of children and adults;
  • alerting relevant colleagues and stakeholders should any risk be identified

  • Provide practice oversight and guidance to Case Managers as required
  • Demonstrate collaborative working within your Team; sharing practice and skills, and promoting a team ethos
  • Take responsibility for developing and maintaining relationships and networks, including but not limited to, Child Protection Conferences, Multi-Agency Risk Assessment Conferences (MARAC) and Domestic Violence multi-agency initiatives, with the aim of ensuring appropriate support and engagement with service users to protect those at risk from further offending
  • Actively manage risk and take responsibility for recognising when risk escalation is required and take the necessary action
  • Ability to enforce standards and procedures
  • Knowledge Skills and Experience

    Essential :

  • Certificate of Qualification in Social Work, Diploma in Social Work, Diploma in Probation Studies, Professional Qualification in Probation or equivalent
  • Experience of working with individuals with challenging behaviour
  • Knowledge of the Criminal Justice System and Penal Policy
  • Knowledge of rehabilitation, including the evidence-based theories that underpin practice
  • Competent in management of targets and the delivery of quality practice
  • Competent in the assessment and management of risk
  • Desirable :

    Clean driving licence / access to a vehicle for work


    The role of Senior Case Manager is challenging and will suit individuals who want to contribute to public safety and reduction in re-offending.

    Applicants will need to :

  • Relate to people from diverse backgrounds
  • Be highly organised and able to demonstrate an ability to work collaboratively with stakeholders and other agencies.
  • Demonstrate a strong commitment to positive leadership within their teams
  • Meet performance targets and deliver a high-quality service.
  • Demonstrate their ability to work independently, collaboratively and innovatively.
  • Be self-motivated and have the ability and willingness to work remotely and flexibly; balancing the needs of both the business and our service users.
  • Possess excellent organisational skills, resilience, initiative and the ability to make full use of IT systems to drive innovation.
  • Commit to working their hours flexibly, balancing the needs of both the business and our service users; as such there is an expectation that this will include evening work.
  • Have excellent communication skills both written and oral and be confident in working with individuals
  • Represent the CRC professionally, confidently and knowledgeably in a variety of multi-agency settings
  • Additional Information

    The vacancies are permanent and applicants looking for full or part-time positions will be considered. As posts are available in different locations applicants will be asked their location preferences at interview.

    Selection will include a formal interview and a short presentation.

    Due to the nature of the work for this role the successful candidate will be required to undertake an Enhanced Disclosure.

    About the company

    Humberside, Lincolnshire and North Yorkshire Community Rehabilitation Company delivers probation services to offenders across the three counties.

    Our service users often have multiple needs and lead chaotic and troubled lives. We work with our statutory and voluntary sector partners (including health, social care, housing, prisons, police, and substance misuse and mental health services) as well as the National Probation Service to deliver innovative approaches to supervise and rehabilitate offenders, making the areas of Humberside, Lincolnshire and North a safer place in which to live and work.

    We cover a very large area, much of it rural, with teams of Senior Case Managers and Case Managers working in every community.

    Our staff are enabled to work within their communities through mobile IT kit, meeting service users at local hubs such as community centres and partner sites, increasing levels of attendance, compliance and improving links with small local partners.

    All our work with service users is underpinned by a risk assessment, which offers a personalised approach to achieve goals and reduce reoffending.

    All activity is goal orientated, asset based, and places service users at the centre of their plan.

    As a result of the Government announcement on Thursday 11 June 2020 the HLNY CRC will become part of the unified National Probation Service in 2021.

    The CRC is an equal opportunities employer and positively encourages applications from suitably qualified applicants regardless of sex, marital status, pregnancy or maternity, sexual orientation, gender reassignment, race, disability, age or religion or belief.

    If you would like to apply for this role, simply click apply and you will be re-directed to our careers website to complete your application.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form