Strategic Key Account Manager
London, London, United Kingdom
6d ago

Swapcard digitizes events while preserving the magic of real-life interaction. Behind this dream, stands a passionate, curious, & down-to-earth team.

We believe an environment of trust, autonomy, & support is integral to our success. As a result of putting people first, career evolution & rapid growth have become regular commodities.

With 14 nationalities amongst a team of 45, we enjoy an open-minded environment where opinions & ideas are encouraged & exchanged freely in order to create a product & company we can all be proud of.

We’ve also learned that the more moments we share, the more comfortable, communicative, and confident we are when working together.

That’s when the real magic occurs. We’ve made some incredible memories around the globe together so far & it's only the beginning!

We've opened offices in Paris, Montreal, Dubai & Seattle. We're looking for ambitious & curious teammates to take part in our next adventure, growing from a start-up to a scale-up.

Your focus as a Key Account Manager

  • Own the largest opportunity accounts in Europe
  • Develop and nurture relationships with senior stakeholders to renew and expand financial partnership.
  • Hunt for New Business opportunities in the French market through targeted outbound and selective inbound activities.
  • Increase account and market penetration with a focus on Tradeshows, Conferences and Congresses
  • Increase client satisfaction to 80% (with customer success team)
  • Secure client portfolio and eliminate competitor threat
  • What you'll be doing :

  • As owner of the highest value / opportunity accounts expectation will be that you set the standard in administration, consultative selling and exec engagement (internally as well externally).
  • Strategic accounts may extend beyond local territory should it be deemed appropriate and with a view to maximise focus and mutual value derived from the account.
  • Adoption and development of best practices for Account penetration and development will be a big part of this role as we seek to further understand how to retain and grow our highest profile target accounts.
  • Results both financial and leverage are critical to the success of this role. Reliable forecasting and deal transparency as well as reference case development and roadmap inputs will form part of the measures of success for performance assessment.
  • Support peer development programs through mentoring and coaching initiatives. Act as an example when given direction from Leadership, by constructively challenging where appropriate and executing direction with excellence.
  • Your Profile :

  • Must be disciplined to dedicate time to both high value Account Renewals as well as hunting New Business
  • Fluent in French and English Other languages are a plus
  • Exceptional comfort while speaking on the phone
  • Exceptional communication, listening and presentation skills
  • Persistent, optimistic & charismatic!
  • 5+ years of Sales experience
  • History of achieving sales targets
  • 3+ years of Event Industry experience
  • Hiring process :

  • Initial Culture & "Get to know" Interview
  • Meeting with the Head of Sales
  • Final call with a Swapcard founder
  • Reasons to join us :

  • International Team with 14 nationalities (more on the way!)
  • Paris HQ with offices in US, Dubai & Canada
  • Fast-moving startup with many opportunities for growth
  • Open-minded culture that appreciates differences
  • Feedback driven, supportive & curious team with DIY mindset
  • Family Leave & remote work to ensure you have time for what matters most ️
  • Team that seizes every opportunity to celebrate success
  • Learning support & sponsorship
  • Bonuses through our favorite team-tool Briq
  • Generous Paid Time Off program to ensure your happiness
  • Team Vacations to celebrate our achievements ️
  • Full-kitchen, fully-stocked with unlimited snacks & beverages
  • The chance to work in Paradise on rue Paradis, 75010
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