Global Managed Service Consultant
Airwave
London, UK
1d ago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Motorola Solutions is seeking a highly-skilled, enthusiastic and self-motivated individual who wants to excel and be challenged.

Individuals who join our team will drive Global Managed Services Solutions that is committed to excellence and proactively delivers a dynamic and evolving set of core services and innovative technologies to our customers.

The Managed Service Solutions Consultant will work in a fast-paced and innovative environment. They will have responsibility for managed service engagements.

  • The individual will be expected to provide pre-sales support; service solution design application, integration, and architecture advice;
  • and ongoing communication of the latest Motorola managed service solutions and capabilities. The candidate will have extensive knowledge and experience in architecting successful managed service solutions derived from a combination of existing service catalog capabilities and innovative solutions or partnerships.

    Responsibilities : Consultation

    Consultation

    Partner with regional leadership (such as Sales and Service VPs, service delivery teams, service offer management, sales account teams, and executive leadership) to proactively develop managed business strategy, goals, and objectives.

    Acts as a change agent to facilitate organizational maturity in moving from point service engagements to comprehensive managed service solutions through successful influencing

    Utilize available market and install base data to jointly identify target account types and create repeatable engagement with sales, strategy, and go to market teams

    Understand and be able to effectively communicate lifecycle considerations of hardware, software, and serviceability of the proposed architectures

    Act as a focal point for multiple technologies within the Motorola Solutions portfolio and within our larger partner community to help architect managed service solutions in support of customer needs or requirements

    Serve as liaisons between technical and non-technical departments in order to promote and enable expected outcomes and facilitate access to subject matter experts for business processes and IT applications and helps clarify questions and / or requirements

    Work with services offer management and delivery organizations to establish repeatable SLA standards and help ensure correct tools and metrics are in place for their consistent management

    Proposal Support

    Provide strategic and tactical support for RFP and RFQ opportunities for managed service solutions

    Ensure proper pricing and margin goals are achieved while being familiar with regional price sensitivity and competitive landscape

    Gather and document customer-defined requirements from which proposed solutions are developed

    Provide guidance on achievable SLAs in response to customer requirements

    Drive service engagement from strategy discussions through contract preparation to negotiations

    Be the expert for proposed service contract terms and conditions to answer most questions regarding contract interpretation

    Ensure orderly hand-off and transition to assigned Account Executive and Service Delivery Manager for Managed Services contracts.

    Managed Services Champion

    Act as an advisor between the customers, field teams, and product teams to ensure clear and deliverable managed service solutions are achievable from start to finish

    Deliver training to internal teams to enable a clear understanding of managed service strategy and delivery capabilities and limitations

    Provide critical advice to product and services offer management on key growth opportunities and capabilities required to support the requirements

    Qualifications

    Bachelor’s degree or a minimum of 10 years of experience in a combination of managed service consultation, engineering, service delivery, or sales

    ITIL certification and proven experience in the implementation of ITIL framework and best practice in service development or delivery

    In-depth understanding of IT architectures and their inherent capabilities and limitations

    Strong business acumen and knowledge of business process dependencies within an IT architecture environment and delivery cycle

    Ability to analyze and distill discrete requirements from complex multi-vendor RFP or tender requests

    Flexible and able to effectively self-prioritize in a highly dynamic environment while ensuring macro alignment with direct and executive management teams

    Strong problem solving, decision making and leadership skills with the ability to drive results with urgency

    Demonstrated ability to coordinate and influence strategic directions with no direct leadership authority

    Exceptional verbal and written communications skills with demonstrated experience in C-suite communications both internally and externally

    Proven ability to work independently and remotely from direct management

    Excellent understanding of the architectural principles for solutions that include XaaS, multi-tenancy, and automation.

    Intrinsically curious and passionate about researching the current and emerging technologies and developing innovative solutions.

    Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.

    Experienced with problem diagnosis, solution development, client communications, facilitation of decision making, documentation, and managing client expectations.

    Position Type

    Referral Payment Plan

    If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form