Service Manager
House Of Fraser
2d ago

Closing Date for this application is 11 / 08 / 2019

If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street.

With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future.

As a result we are now looking for a dynamic, commercially driven and service focused team.

If you want to be part of this and can deliver fantastic customer service in a fast paced store environment, apply today!

Job responsibilities

  • Identify commercial opportunities to achieve sales plan and KPIs
  • Lead, motivate and inspire the team to deliver high levels of customer service, merchandising and replenishment
  • Manage / drive and develop the team to take an active role in supporting the store both on the shop floor and within our stock processing areas
  • To recruit, train and develop team members in accordance with needs of role and for the future
  • To be commercial and compliant with all merchandising product placement and promotions in store
  • Ensure compliance with company policies and procedures and manage team accordingly.
  • Develop a one team approach with Brand Partners engaging them with the Brand and supporting the development of their business
  • Undertake all activities in relation to Duty Management
  • What we are looking for .

  • Exceptional ability to Lead a sales and service focused team
  • Experience of achieving sales targets and KPIS
  • Excellent communication, planning and organisational skills
  • A track record of recruiting, developing and retaining team that deliver excellent customer service
  • Flexible to the needs of the business
  • What we will give you

  • Up to 20% staff discount off the majority of our fabulous brands
  • Progression opportunities within our management structure
  • Apply
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