Operational Risk Manager, Operations & Technology (O&T)
London, United Kingdom
5d ago

Key Responsibilities

Working as part of the Legal Entity Oversight team, the successful candidate will be responsible for overseeing a broad range of activities supporting the risk, governance and control frameworks for Legal Entities across O&T to support designated Senior Managers and to meet local regulatory requirements for existing and new Accountability Regimes.

Deliver activities to support the governance frameworks for UK and European Legal Entity Senior Managers.

Assist in the build of a Legal Entity oversight and reporting model that can be used effectively across multiple entities.

Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

Collation of various reporting and key control metrics used by Legal Entity Senior Managers for governance and management of their operational risks via a monthly forum including but not limited to : Issue remediation, CAPs, Internal Audits, Losses / Gains, Near Miss events, Information Security, Balance Sheet Exceptions, Conduct Risk, Technology, Cyber etc.

Ensure all the specific requirements associated with Accountability Regimes such as the UK Senior Manager and Compliance Regime (SM&CR) and the Ireland Senior Executive Accountability Regime (SEAR) are adhered to and documented accordingly, including Senior Manager delegation and responsibility metrics.

  • Deliver high quality reliable management information that may be used in support of the risk and control framework for various other Legal Entity Forums such as;
  • Operations Control meetings, Legal, Audit Committee, Business Risk & Control Committee (BRCC) etc.

    Analyse information and identify potential themes and trends seen within management information to ensure potential control issues are proactively addressed and resolved.

    Proactively suggest and recommend improvements to how risk areas are captured and reported. Present analysis at various forums and to seniors.

    Facilitate accurate and appropriate reporting of operational risks to senior management.

    Manage and continually develop relationships with multiple stakeholders including senior O&T management, Line Control Officers, various data providers and CAO Offices.

    Work with colleagues in other areas of Risk Management across first and second lines of defence, Finance, Compliance and the Businesses, to ensure appropriate management of Operational Risk.

    Continuous development of KRIs and reporting thresholds to ensure ongoing appropriate governance of risk and control issues for senior management to infer actions and demonstrate oversight for Regulators.

    Work closely with the Senior Manager Oversight Office, Independent Compliance Risk Management and Senior Manager Business Office, to ensure O&T are across Legal Entity governance matters and are proactively partnering on current and future change agenda.

    Contribute to a robust control environment within the team to ensure accuracy and high standards at all times for a senior audience across all deliverables as well as Regulator scrutiny.

    Contribute to developing systems and procedures to improve process efficiency and maintain best practice. Reviewing current processes and developing & implementing effective solutions to eliminate manual intervention and drive automation and efficiency opportunities is a key part of the role.

    Development Value :

    Unique visibility of multiple businesses across Citi.

    Exposure to Executive Management across Operations, Technology and Controls organisations.

    Opportunity to become a SME in Citi’s Risk Framework, key risk indicators and risk reporting systems as well as design, implementation, and management of governance frameworks.

    Knowledge / Experience in :

    Operations / Controls Governance / Compliance

    Experience in O&T Operations and / or Controls in a reporting & data analytics position desired

    Knowledge of key risk and control metrics and KRI reporting

    Interaction with senior management

    Designing, creating and enhancing reporting solutions and MI

    Co-ordination and liaison across numerous global and local teams and groups

    Change and project Management

    Knowledge / Experience in Senior Manager oversight, UK SM&CR and / or Ireland Fitness & Probity Regime is an advantage

    Analytical ability; asks insightful questions, strong attention to detail, breaks analytical challenges into workable components, draws meaningful conclusions.

    Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

    Skills & Competencies :

    Adapt easily to change and new challenges, flexible, robust, tenacious

    Proactive, ability to use own initiative and take the lead to devise creative solutions

    Strong process management skills

    Strong data visualisation skills (data graphs, dashboards, RAGs)

    Ability to lead projects from conception to completion

    Attention to detail & accuracy

    Excellent interpersonal and communication skills and ability to build networks

    Excellent multi-tasking and organizational skills with the ability to work under pressure and prioritise within aggressive deadlines

    Team mindset essential

    Valuing diversity : demonstrate an appreciation of a diverse workforce

    Proficient in MS Suite of Applications

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