Service Delivery Manager is needed for a permanent or contract role based in Basingstoke with proven experience in service delivery for a high-
profile customer’s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits.
This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties.
You should be able to deal confidently with customers, manage and motivate a team of web engineers, plan workloads & priorities, interact with 3rd parties, analyse / plan workload, deal with hosting providers and help manage software releases & deployments.
Additionally, you will be required to work within the support processes (reporting, SLA’s, incident & problem management etc).
A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role.
Successful candidates will understand the processes, architecture and issues around deploying solutions in a web multi-tiered environment.
Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and find new ways of doing things. A team player who is proud of your work and wants to share with everyone! You like working in a fast-
paced environment and are driven by the desire to improve the online purchasing experience for everyone, no matter what they are buying and from where!
You will be client focused and be willing to be flexible when required to make them happy, including working at client locations.
The techy bit .we need you to be really great at :
The techy bit
If you know some of this even better!
Salmon is an award-winning global digital eCommerce consultancy with operations in London, Amsterdam, Beijing, Melbourne and New Delhi.
We’re part of the global WPP group and Wunderman Commerce. Our aim is to define, design and deliver dynamic, high performance, state-
of-the-art eCommerce sites for the world’s leading brands. We work for some of the best Audi UK, Akzo Nobel, DFS, Halfords, Sainsbury’s, Selfridges, Staples, Ted Baker, Xerox and YOOX NET-
A-PORTER GROUP. Our Salmon DNA is what pulls us all together. We want to make our client happy. Our reputation is based on having the best people in the business, who are honest and straight talking and really want to understand not just our clients but their customers.
We are passionate about the innovative approach we take in everything we do and we are proud of what our teams achieve. We show respect for all and trust and empower our people and we won’t settle for second best! As our business grows, so we need to find new people who share our values, work ethic and DNA.
We especially want to encourage more Women to join us and take a key role in shaping and moulding some of the best eCommerce sites in the world.