Hybrid Desktop Support Engineer
Unisys
London, United Kingdom
4d ago

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions.

You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings : Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role :

This role will encompass full support-based duties working within a hybrid Apple Mac and Windows PC environment.

The position involves COTS support and the monitoring and administering of a support-based ticket system (Service Requests, Incident, and IMAC’S), contacting staff to resolve issues supporting both Windows O / S and Apple OSX systems including common applications support.

You will be successful in this role if you have :

  • Install / Refresh - Refresh as BAU - Onsite installs using current deployment tools (SCCM, LANDesk, etc.).
  • Engineer to update AssetTrack. Standard disk wipe.
  • IMAC - Relocation of users and hardware, updating the asset management system, Local software installation. LT / DT and desk phones.
  • DSS - Onsite support and troubleshooting for COTS and non-core Software for laptops and desktops)
  • Break Fix - Client to provide peripheral parts and spare units. Out of warranty devices to be replaced on failure.
  • Smart Hands support - Basic troubleshooting for Network and server equipment
  • VIP / VVIP Support Expedited SLAs for VIP / VVIP’s.
  • Technology (Windows 51.6%, Macs 48.4%)
  • ServiceNow (SNOW) Client Owned (Service Desk) ticket monitoring.
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