Prime Services – Client Services Manager
London, United Kingdom
6d ago

What will you be doing?

  • Providing superior client service acting as the primary point-of-contact for the relationships under management and also as the first level of escalation
  • Overseeing the clients’ daily operational requests and queries in a professional and efficient manner
  • Taking full ownership of items raised by clients for investigation and ensuring successful closure is achieved both timely and accurately
  • Being responsible for client interaction on a daily basis via email, messenger tools and telephone with external client visits in person also on a periodical basis
  • Supporting the growing business whilst actively seeking opportunities to combine and standardise processes across ETD and OTC clearing
  • Suggesting and implement improvements from a control and efficiency perspective conforming to the required risk and control policies in place at Barclays
  • Interacting with business partners to ensure a consistent approach to client service and to seek optimal solutions for our clients
  • Being responsible for project work and other strategic deliverables from both Barclays and client perspective
  • What we’re looking for :

  • Experience at a top-tier Investment Bank or other major international Sell or Buy Side company within the financial services industry
  • Previous experience within a client facing role is preferred but not essential providing the candidate has excellent client facing attributes
  • Experience of working within a Client Services, Middle Office, Clearing or other Operations department
  • Comprehensive understanding of Futures & Options and / or OTC Clearing products
  • Skills that will help you in the role :

  • Solid knowledge of Microsoft Office
  • Experience with industry applications such as GMI
  • Where will you be working?

    5 North Colonnade is home to our investment bank and is in the heart of Canary Wharf, just a short walk from our headquarters at Churchill Place.

    It boasts an array of onsite amenities such as dry cleaner as well as a deli and buffet style staff restaurant. The building is easily accessible by tube, docklands light railway and all major bus links.

    The atmosphere is second to none with a real buzz being created around the offices within.


    More about working at Barclays

    We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

    Respect : We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

    Integrity : We operate with honesty, transparency and fairness in all we do.

    Service : We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

    Excellence : We champion innovation, and use our energy, expertise and resources to make a positive difference.

    Stewardship : We prize sustainability, and are passionate about leaving things better than we found them.

    Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

    We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

    Dynamic Working is a flexible approach to working. Dynamic Working empowers each of us to work in a way that suits ours lives, so we can better serve our customers’ and clients’ needs.

    Whether you have family commitments or you’re a carer; whether you need study time or me’ time, Dynamic Working is designed to help you balance your life.

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