Internal Audit Manager
Capita Life & Pensions
UK - England - London
5d ago

Capita is the UK’s premier provider of Business Process Management and Integrated Professional Support Service Solutions.

Capita has over 70,000 staff and revenue in 2018 of £4,234.6m across 400 sites in the UK and off-shore in South Africa, India, Germany and Poland.

Capita works across a range of sectors, handling over 100 million customer contacts a year on behalf of some of the world’s largest private companies and public sector organisations.

Capita offers all our clients the benefits of a truly multichannel approach, robust support functions, and over 40 years’ experience in the outsourcing and professional services industry.

Capita is currently simplifying its businesses as part of a 5-year transformation by focusing on key growth markets, realigning its organisational structure to mirror these markets and becoming technology enabled.

It is an exciting time to join Capita’s internal audit team which is going through its own transformation to become a more agile and collaborative function which can proactively support Capita’s ambitious strategy.


The overall objective of the internal audit function is to provide independent assurance to the Group Executive Risk Committee and the Group Audit & Risk Committee that Capita’s risk management, governance and internal control processes are well designed and operating effectively.

The Internal Audit team work in partnership with the business to provide an internal audit service that is agile, collaborative and insightful so that internal audit is an integral part of helping Capita deliver on its purpose to deliver better outcomes.

Capita has an internal audit team of 15 people, which provides internal audit services to all entities within the group.

This team is enhanced through co-source contracts with PwC and Deloitte bringing the size of the team to circa 30 people.


The internal audit team is led by the Chief Internal Auditor with a direct reporting line into the Group Audit & Risk Committee.

DELIVERY OF THE INTERNAL AUDIT PLAN The Chief Internal Auditor is accountable for the delivery of the Internal Plan. The Chief Internal Auditor is supported by two Heads of Audit, 6 Managers and a team of Senior Auditors and Auditors.

The Heads of Audit and Managers are responsible for the day to day delivery of audit plans for Capita’s divisions and group functions.

The Managers will work with the Heads of Internal Audit to deliver all aspects of the internal audit service for those Divisions / functions which includes :

  • Contributing to the strategic and annual planning for each of the allocated Divisions and / or functions which then feeds into the group wide internal audit plan;
  • Delivery of the allocated audits including the planning, execution and reporting of individual audits;
  • Deputising at Divisional Risk Committees to present the progress and findings of internal audit work as well as provide broader insight and challenge in Divisional Risk Committees where appropriate;
  • Developing strong relationships with Divisional and / or Functional Management Teams, Business Unit leadership, business unit leadership and the Risk & Compliance team;
  • Working with the co-source providers in a collaborative way to deliver the audit plan that drives insight, value and broader insight;
  • Identifying and escalating risks and issues within the business to the Heads of Audit and / or the Chief Internal Auditor.
  • LEADERSHIP OF THE INTERNAL AUDIT TEAM The Managers also play an important role in leading the internal audit team including :

  • Supporting the people in the internal audit team both in terms of their technical and soft skills by providing real time feedback, coaching and support;
  • Acting as the Line Manager for members of the internal audit team which includes managing performance, supporting their development / training and career planning;
  • Working in partnership with the co-source providers to ensure the internal audit service has access to the right skills and experience at the right time;
  • Contributing to change initiatives within the internal audit team; and
  • Clearly and actively role modeling the Capita Values and complying with Capita’s Policies.
  • QUALITY Managers will be responsible for the quality of the internal audit service provided to the Divisions and / or Functions and will be expected to provide the internal audit service in line with the Capita internal audit methodology and International Internal Audit (IIA) standards.

    Importantly, quality goes beyond methodology and compliance and encompasses WHAT the internal audit service does and HOW is does it.

    Key considerations on WHAT include whether the plan provides assurance over the key risks and whether individual reviews have considered and addressed the right systems, processes and controls.

    Key elements of HOW include working in collaboration with management whilst maintaining independence, being agile and flexible to business needs, providing insight to management, responding


    The Internal Audit Managers will be required to demonstrate :

  • Strong interpersonal skills, building relationships across the organisation, actively seeking to share best practice and provide insight, whilst bringing appropriate judgement and challenge;
  • The ability and willingness to instigate, lead and manage change effectively;
  • Credible and confident leadership that inspires and motivates others, behaving in a way that role models the Capita Values;
  • Strong communication skills and ability to influence outcomes at all levels and across disciplines;
  • Able to work and communicate at an operational level, but an awareness, instinct and ability to press for detail, and understand issues at an appropriate level of depth, and identify root causes; and
  • Support the development of a strong and a highly capable internal audit team that is seen as highly competent across the organisation.


  • Recognised professional or audit qualification e.g. ACA, ACCA or CIIA equivalents;
  • 5+ years of experience in a professional services or internal audit role;
  • Experience in leading assignment audit teams;
  • Experience in delivery of a portfolio of audit work across a range of activities covering key risk areas including strategic, financial, operational and IT; and
  • Proven ability to build and maintain relationships that balance support and insight with constructive challenge.

  • Experience working with customer focused service organisations in an internal audit or equivalent role; and / 0r
  • Knowledge of, and experience with, financial services organisations; and / or
  • Experience of successfully working with co-source providers; and / or
  • Experience working with data analytics tools as part of audit assignments.

    The role is based at Capita’s group headquarters in London.

    Travel will be required within the UK to other Capita sites. Limited requirements for international travel.

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