Location : Shirebrook, Mansfield, NG20
You would be required to work full-time (40 hours per week) 9am-6pm shifts over 5 days out of 7 with a team rota for cover to 8pm.
Do you have a passion for Customer Service?
Enjoy working in a fast paced environment where no two days are the same?
Then why not join one of the fastest growing retail companies in the country!
As we continue to grow both in-store and online we recognise the need to recruit the best as our customers deserve the best possible customer service and customer experience.
As a result of this rapid growth, we are currently looking for Customer Service Advisors to join our fantastic team here at our modern head office in Shirebrook , Mansfield.
Reporting to the Team Leader you will be the first contact our customers have with Sports Direct.
To manage customer contacts through various channels (Telephony, Web Chat, Social Media) on behalf of Sports Direct. You will work both independently and as part of a team, liaising with other parties such as stores, couriers and the distribution warehouse to ensure that the customers’ experience with Sports Direct is the best that it can be.
Key Responsibilities :
Take ownership of customer contacts and complaints and liaise with various departments, creating rapport with Store management and other Sports Direct functions to reach best resolutions and through that actively promote best practice.
Essential Skills / Experience :
In return for joining us at Sports Direct, you will receive a competitive salary, staff benefits (including staff discount), ongoing training, coaching and support with many opportunities to progress within the company as we continue to expand.
If you believe you meet the above criteria and feel that this could be the role for you then what are you waiting for?