Partner Performance Manager
BT
Bristol, United Kingdom
4d ago

COO is a key enabler within Digital and is pivotal to creating a new BT. The COO and this role have been designed to drive outcomes required to deliver the Digital and BT transformation.

This role is pivotal to enabling the Digital strategy and plans to be delivered as the role will provide proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans.

We support the Digital unit whilst working with their partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.

You'll have the following responsibilities

  • Proactive monitoring of vendor performance(MTTI and MTTR), triage and service improvement plans, commercial Manages vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
  • Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
  • You'll have the following skills & experience

  • Stakeholder Management : Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
  • Ability to navigate and interact with many teams across multiple CFU’s : drive collaboration and negotiation .
  • Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
  • Data first mindset , defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
  • Change delivery : Able to define and implement long term changes and adapt for the optimum solution.
  • Benefits

  • 25 days annual leave.
  • 10% target bonus.
  • Strong pension scheme (5% from you, BT contributes 10%).
  • Option to join BT share schemes.
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • Competitive employee discount on BT / EE products.
  • Competitive friends and family discount on EE Mobile.
  • Access to our brand new, innovative office spaces which have opened in London and will open later this year in Bristol.
  • Hybrid working the world of work is changing and so is the expectation to come into the office 5 days a week. We operate smartly and you can work a mixture of at home or in the office to suit the needs of your role and your team.
  • Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
  • LI-Onsite, #LI-Hybrid, #LI-Remote

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