Effectively manage & resolve, a wide range of queries and support requests; meeting established performance criteria for accuracy;
quality; customer satisfaction; and operational service level agreements
Highlight issues and escalate as required following the agreed escalation process.
What we’re looking for
Takes initiative in building and maintaining own knowledge and skills
Positive and self-motivated with the drive to achieve results
Resilient and able to work under pressure; balancing individual workload and incoming calls simultaneously
Prepared to change and challenge.
Approachable and able to deal with people of varying levels; knowledge and experience
Accepts and identifies ownership and responsibility
Ability to work comfortably with technology and operate on several internal and external applications with agility
Strong time management and high levels of personal organization skills
Service orientated has a natural interest in helping customers
Excellent attention to detail - logical and thorough in approach
Ability to analyze and solve complex problems and effectively handle escalations following procedural guidelines
Committed to right first time and continuous improvement
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and / or mental disabilities.