Worker Sub-Type : Regular
Job Description : Future Opportunity
BlackBerry Cylance is growing, and we have future needs for our Technical Account Management team. If you are interested in this future opportunity and would like to engage for discussion once positions are available, please don't hesitate to apply.
Ranked #10 on Deloitte’s Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America, BlackBerryCylance® a subsidiary of BlackBerry, is revolutionizing cyber security with products and services that proactively prevent, rather than re-
actively detect the execution of advanced persistent threats and malware. Our technology is deployed on over four million endpoints and protects hundreds of enterprise clients worldwide including Fortune 100 organizations and government institutions.
Our native AI solutions deliver the threat prevention, detection, and response capabilities security teams need to maximize their own expertise with better insight and in turn drive better informed strategic security decisions.
We would be seeking a Technical Account Manager to act as an advocate to the BlackBerry Cylance brand through post-sales engagement with our customers.
The successful candidate will directly affect our success by ensuring complete production, adoption, loyalty, and word of mouth references.
You will become knowledgeable on the best practices surrounding our Cylance PROTECT product and its deployment. Ultimately, you should be able to provide technical, product, and business knowledge to support the sales process and strengthen our customer relationships.
WHAT YOU WILL DO
Engage with customers to understand business objectives, security needs, use cases, and drivers
Work closely with cross-functional teams within BlackBerry Cylance
Be the solutions expert and trusted advisor : identify BlackBerry Cylance services, support, and products a customer needs to maximize their security posture
Liaise, hands on, with engineering teams, product managers, and leadership to reduce customer risk through education, bug resolution, and requirements management
Be the communication conduit between BlackBerry Cylance and the customer
Effectively communicate the brand, culture, products, and soul of BlackBerry Cylance
Champion and advocate for the customer's requirements while balancing internal resources
Advise customers on how to maximize the use of the product to drive to maximum protection
Participate in roadmap discussions, new release presentations, feature management, and lifecycle management
Design and deliver rollout plans after purchase
Track progress and report status internally and to clients throughout the project life cycle
WHO WE ARE LOOKING FOR
Bachelor's degree (Computer science, maths, or engineering), or equivalent skills and work experience
Demonstrated experience in customer advocacy in a post-sale or professional services capacity
Measured success managing customer engagements with a focus on customer satisfaction
Experience in a SaaS environment
Demonstrated experience in strategic thinking, tactical execution, all while providing consistently high levels of customer satisfaction
Excellent communication and analytical skills
Strong team player with the ability to work well within a diverse cross-functional team
Passion for customer success and advocacy
Strong coordination skills
An ability to diffuse challenging situations
Customer lifecycle management experience from inception through all lifecycle stages
Availability to travel to customer sites (10-15% travel)
Flexible and adaptable self-starter with strong relationship-building skills
Must have a passion for your work and an ability to apply that passion to both daily tasks and larger projects
Collaborative and team-oriented attitude
Effective problem-solving capabilities
Takes initiative and approaches all tasks and projects proactively
Ability to prioritize and complete multiple tasks with little to no supervision
ABOVE AND BEYOND
Systems administration (Windows, Mac, and / or Linux)
Database (MySQL, SQL, Oracle)
Software design or development
Software lifecycle management
Training and / or Certification to Project Management Professional (PMP)
Job Family Group Name : Customer Support
Scheduled Weekly Hours :