Client Success Manager (French-speaking)
London, UK
2d ago

About TrackTik

TrackTik is a SaaS scale-up company developing and commercializing a workforce and operations management solution for the security industry.

Today, we secure over 210,000 facilities in more than 35 countries. We bring the power of data, analytics, and automation to security operations management worldwide : we’re helping security managers work smarter, get better returns and provide more value to their customers.

Your Mission

You manage our portfolio of existing clients in the mid-market segment. You will be our first Client Success Manager in the UK, joining our European team of 4 dynamic individuals.

Your fluency in French and English enables you to manage accounts across EMEA all the way to APAC.

You provide a consultative sales approach to our clients and help perform up-sells and cross-sells to help them achieve their business objectives.

You have the ability to deep dive into complex software and you thrive on ambitious targets.

Your Day-to-Day

  • Establish and maintain relationships with existing clients and understand their growth strategy to increase their own revenues and reach their objectives
  • Achieve and surpass sales targets by identifying growth opportunities, negotiating up-sell, cross-sell and contract renewals with clients
  • Work closely with our Training & Implementation Specialist to ensure a timely a successful transition from onboarding to the adoption of our solution
  • Operate as the point of contact for clients in your assigned segment and help resolve challenges that your clients might be facing
  • Perform quarterly and yearly business reviews with clients to understand their usage and attain client growth objectives
  • Follow an account management process and record all activities in our CRM (Salesforce)
  • Keep your knowledge on the TrackTik software up to date by leveraging internal resources and self-learning so that you are able to effectively present features and updates to clients via online platforms and occasional on-site visits.
  • Be ready to perform training and implementation in case of upsells and cross-sells.
  • Your Skills & Experience

  • 2+ years’ experience as an account manager and / or in a business development role
  • Fluent French and English
  • A track record of surpassing sales targets in a B2B environment
  • Dedicated to client success and a passion for exceeding client expectations
  • Comfortable learning and using complex software and presenting them to non-technical clients; SaaS experience is an asset
  • Proven experience training end-users on software and technology is an asset
  • TrackTik Perks

    Experience the perks of a technology scale-up :

  • Work-life integration
  • An Employee Assistance Program
  • Team building, even at a distance, and celebration of professional and personal accomplishments
  • Career growth opportunities
  • Are you ready to join passionate people who live by the TrackTik values? We take action, act as owners, lead by example, achieve the impossible, live with integrity and at the end of the day, keep it simple and have fun!

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