Account Manager
Integral UK Ltd
Midlands, GB
2d ago

We are currently recruiting for an Account Manager to manage one of our national contracts. The successful candidate will be tasked with managing and visiting other sites within the country.

You will be responsible for the operations of a well known and reputable client of Integrals' whilst reporting into an Account Director and having overview of your own operational team.

Role Purpose

Develop and implement a hands on approach to maintaining and improving the contract (s) with specific accountability for enhancing profit margin, improvement to client relationship, together with the development of a proactive culture within the account.

Overall accountability for the delivery of service to the customer, together with the co-ordination of health and safety and policies and procedures within area of responsibility.

Responsibilities

  • Support the company’s long-term objectives and make appropriate contributions to divisional and corporate decision making, where appropriate.
  • Overall responsibility for day to day engagement with the client’s senior team. Acting as the focal point for their escalation of issues that are National Operation Centre related (NOC).
  • Develop by actively encouraging a proactive ethos within the account with all levels of employees.
  • Appoint team members and oversee the appointment of key personnel within the contract, providing recommendations regarding recruitment, promotion and training.
  • Support, lead and motivate the key staff members within the contract.
  • Manage the people development and succession planning within contract to ensure opportunities are created and key personnel and retained
  • Work closely with the Divisional Director and Commercial & Finance Managers to ensure that cost data is current and accurate.
  • Where applicable ensure financial performance is in line with budgets and forecasts.

  • Ensure that the budget is adhered to and all levels of expenditure are within the set divisional targets.
  • Actively contribute to development and delivery of one team ethos’.
  • Supported Project teams and Business development when required.
  • Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, and Employment Legislation.
  • Ensure full understanding of any changes and development in legislation and working practices that may affect the company’s operations and / or present new opportunities.
  • Maintain the highest standards of presentation, personal integrity and customer support.
  • What we are looking for

  • An established practitioner of FM service delivery, across Total Facilities Management spectrum.
  • Proven track record in leadership and people management skills, experienced in leading multi disciplinary, multi site teams.
  • Demonstrative experience of multiple client management.
  • Good interpersonal communication and negotiating skills are essential.
  • Experience in financial forecasting, budgeting is required.
  • Results-orientated with demonstrable success, achieving and exceeding challenging targets both personally and through others.
  • Experience of operating in a complex, commercial, multi-divisional organisation.
  • Understands commercial and financial principles - views issues in terms of costs, profits, markets and added value.
  • Demonstrating influencing skills and an ability to adapt approaches to differing audiences.
  • Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
  • Demonstrates a readiness to make decisions, take the initiative and originate action.
  • Well organised, with the ability to multi-task, prioritise and manage competing demands
  • Understands and applies appropriate employee legislation, safety, health and environment regulations.
  • Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning.
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